IT Apprentice - Service Desk Technician
- Hiring Organisation
- SOUTHCO MANUFACTURING LIMITED
- Location
- Touchpoint, Wainwright Road, Worcester, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,500 a year
provide 1st and 2nd line support to our users and their devices across the Europe region. Work is prioritised and managed through our ticketing system to enable a high level of service. You will also collaborate with the global team to deliver projects, such as system upgrades … Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating to user devices, applications, and systems, escalating complex or unresolved faults ...