2 of 2 Remote Balanced Scorecard Jobs

delivering value through effective implementation and exploitation of cost. Ensure all service metrics remain current by using traditional delivery against CSLs/KPIs, introducing balanced scorecards, user experience metrics/agreements, service availability, and continual service improvement metrics. Work together to define and agree service improvement targets to enhance ...

responsibilities will include: Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each Service request into the appropriate systems Provide a level of customer service which ...