D365 CRM Customer Service Functional Consultant
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
Customer Service Functional Consultant to join a high‐profile project delivering and optimising customer service solutions using Microsoft Dynamics 365. Working closely with business stakeholders, you will play a key role in gathering requirements, designing functional solutions, and configuring Dynamics 365 Customer Service to improve customer experience, operational efficiency … agent productivity. Key Responsibilities Lead the functional design and configuration of Microsoft Dynamics 365 Customer Service solutions. Gather and translate business requirements into functional specifications. Configure core Customer Service capabilities, including: Case Management Knowledge Management Service Level Agreements (SLAs) Queues and Routing Customer Service Workspace Provide best practice guidance ...