Reading, Berkshire, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
voice/contact center operations. Key Responsibilities Design, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse. Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.). Monitor and troubleshoot voice infrastructure, ensuring high availability and performance. Perform regular upgrades, patching, and capacity planning. Support end-to-end call flows, routing scripts, and … Strong knowledge of Cisco UCCE components : ICM, CVP, CUIC, CUCM, Finesse. Proficiency in scripting and call routing strategies. Solid understanding of SIP, VoIP, and telephony protocols . Experience with CTI integrations and multi-channel contact center solutions. Good troubleshooting skills across network, voice, and application layers. Cisco Webex - WxCCE Familiarity with Windows Server, SQL Server, and Active Directory in a More ❯
Reading, Oxfordshire, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
voice/contact center operations. Key Responsibilities Design, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse. Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.). Monitor and troubleshoot voice infrastructure, ensuring high availability and performance. Perform regular upgrades, patching, and capacity planning. Support end-to-end call flows, routing scripts, and … Strong knowledge of Cisco UCCE components : ICM, CVP, CUIC, CUCM, Finesse. Proficiency in scripting and call routing strategies. Solid understanding of SIP, VoIP, and telephony protocols . Experience with CTI integrations and multi-channel contact center solutions. Good troubleshooting skills across network, voice, and application layers. Cisco Webex - WxCCE Familiarity with Windows Server, SQL Server, and Active Directory in a More ❯
Washington, Washington DC, United States Hybrid / WFH Options
SOC/Day & Zimmermann Federal Services
applications. Experience implementing chatbots and/or other AI-based solutions. Experience working with Federal government customers. Knowledge of contact center technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. Employment More ❯
Washington, Washington DC, United States Hybrid / WFH Options
Dallas
applications Experience implementing chatbots and/or other AI-based solutions Experience working with Federal government customers Knowledge of contact center technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition Experience in recruiting and training contact center agents to maintain a skilled and effective workforce Ready More ❯
