CRM & Customer Manager
- Location
- Caterham, Surrey, United Kingdom
coming back for more The role Reporting to the Customer & Marketing Lead, you'll help shape how we connect with our customers, turning data and insight into meaningful, personalised experiences that keep them engaged and coming back for more. Working collaboratively across the business, you'll champion the voice … commercial results. Overseeing the performance and optimisation of CRM platforms, including Dotdigital and associated reporting tools. Producing regular customer insight and performance reporting, turning data into clear recommendations for the business. Leading the CRM and customer strategy, identifying opportunities to improve engagement, retention and customer value. Developing customer segmentation ...