Bellevue, Washington, United States Hybrid / WFH Options
The Pokémon Company International
directly on a service desk team in a senior capacity providing technical support in Microsoft Windows and Apple macOS environments. 2 years+ experience managing ITSM (Information Technology ServiceManagement) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent more »
Renton, Washington, United States Hybrid / WFH Options
The Pokémon Company International
directly on a service desk team in a senior capacity providing technical support in Microsoft Windows and Apple macOS environments. 2 years+ experience managing ITSM (Information Technology ServiceManagement) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent more »
Seattle, Washington, United States Hybrid / WFH Options
The Pokémon Company International
directly on a service desk team in a senior capacity providing technical support in Microsoft Windows and Apple macOS environments. 2 years+ experience managing ITSM (Information Technology ServiceManagement) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent more »
Redmond, Washington, United States Hybrid / WFH Options
The Pokémon Company International
directly on a service desk team in a senior capacity providing technical support in Microsoft Windows and Apple macOS environments. 2 years+ experience managing ITSM (Information Technology ServiceManagement) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent more »
Tacoma, Washington, United States Hybrid / WFH Options
The Pokémon Company International
directly on a service desk team in a senior capacity providing technical support in Microsoft Windows and Apple macOS environments. 2 years+ experience managing ITSM (Information Technology ServiceManagement) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
to join our multinational corporation with a focus on excellence in delivery management. The ideal candidate will bring a wealth of experience in ITservicemanagement, project stakeholder management, planning and delivery. This role is pivotal in ensuring the successful execution of projects, enhancing customer satisfaction, and driving continuous improvement … in our delivery processes. Essential Skills: Experience: Senior Experience required Required Skills: ITServiceManagement, Delivery Management and Project Stakeholder experience required Management Domain Skills: Planning and Delivery The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
months. This Solution Architect should have most of the following key skills: - Strong technical knowledge of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level servicemanagement solutions - Ability to create engaging solution design and demos … of joining a dynamic, autonomous company with excellent progression opportunities then please click apply now to be considered. Solution Architect Birmingham (remote) Solution design, ITSM, servicemanagement, 4me, ServiceNow, roadmap, software development, demos more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Certes IT Service Solutions
Senior Technical Delivery Lead Permanent Salary: £54,000 - £67,000 Location: Hybrid (1-2 days per week in Cardiff) We are currently seeking Senior Technical Delivery Lead will lead strategy, design, delivery and rollout of solutions that will improve business more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Ingeus
will be doing as our Digital Support Technician: Provide support and diagnosis of customer queries via email, telephone, and in-person or by agreed ITSM Tools (Service Now) Monitor ticket reports and follow up on escalation with relevant Service Now support groups to ensure tickets are resolved in a timely … To be a Digital Support Technician, we will need: A good understanding of Microsoft Azure environments, Office 365 & Networking Ideally experience of Service-Now, ITSM and associated toolsets Excellent reporting and analytical problem-solving skills. At Ingeus, weve spent time listening to our employees to build our benefits package more »
Leeds, England, United Kingdom Hybrid / WFH Options
ReCulture
Desktop/Printer hardware.Ability to remain calm in a high-pressure environment.Demonstrable experience of working with ITIL-based processes.Strong awareness of Cyber Security Threats.Desirable:ITSM Software (Remedy, ServiceNow, Samanage).ITIL Qualifications.What You'll Receive in Return:25 days’ annual leaveBirthday privilege day and Christmas shutdownHoliday buy, sell, and carryover scheme2 more »
components, Microsoft product expertise will be advantageous: O365 (Power BI, Power Apps workflow configuration, SharePoint internal site creation), D365 (CRM/PDM/ERP) ITSM, ITIL expertise: tools, method of work. Practical knowledge how to adapt organization, process, tool to manage user request, resolve incident and handle changes. Proven experience more »
Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary ITServiceManagement (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … models and enterprise maintenance and support contracts.Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and ITservicemanagement platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow).Strong analytical and problem-solving skills with an emphasis on global root more »
South East London, England, United Kingdom Hybrid / WFH Options
TRIA
policies as required.Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately within the ITSM CMDB.Provide and maintain training and documentation relating to policies, processes and procedures which are readily available to the relevant audience. To be responsible for the more »
Chippenham, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions
Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £80,000 DOE Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving more »
London, England, United Kingdom Hybrid / WFH Options
Hayward Hawk
Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using ITServiceManagement (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement … Skills and Experience Proven experience as a Service Desk Analyst or similar role in an enterprise environment. Strong understanding of ITIL principles and ITServiceManagement best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the ability to work under more »
mainly comprised of £250m-£4b businesses New practice recently closed deal with world-leading Airline Role: Key figure in new practice specializing in leading ITSM vendor Visible pathway to management New business, strong technical support and delivery and warm accounts to go after Global Center of Excellence in UK Superb more »
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Confidential
Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who more »
Macclesfield, England, United Kingdom Hybrid / WFH Options
Elior
clients based at Elior UK Head Offices and remote Elior UK trading sites/restaurants Leads the continuous service improvement lifecycle of the ITServiceManagement framework to ensure IT delivers a consistently high level of service across the UK business What you'll be doing... Your key responsibilities as … the Service Delivery Manager will consist of: Manage all aspects of ITservicemanagement framework including, Incident Management, Change Management, Problem Management, Support and Service Requests for internal customers Proactively works with the IT Leadership team to understand business strategy, priorities, and needs, and ensures that the ITService roadmap more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other ITServiceManagement practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day … activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ServiceNow implementations to take place in the UK. Duties/Responsibilities: Managing the day … to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the ITServiceManagement space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of ITServiceManagement practices including Configuration more »
South East London, England, United Kingdom Hybrid / WFH Options
Robert Half
day via umbrellaContract Duration: Initial 3-6 months, with potential for renewal due to the greenfield nature of the projectKey Responsibilities & Experience Needed:ITServiceManagement: Define and implement ITServiceManagement processes with a strong ITIL focus, utilising technology effectively.ServiceNow Expertise: Lead the architectural design and implementation of ServiceNow … opportunity to work on a significant project within a renowned consulting firm, offering the chance to shape and influence the implementation of critical ITservicemanagement solutions.If you have the required experience and are ready to take on this exciting challenge, we encourage you to apply promptly. more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
About NTT DATA Business Solutions: About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We more »
Croydon, Surrey, United Kingdom Hybrid / WFH Options
Alexander Mann Solutions - Public Sector Resourcing
Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in ITServiceManagement, and experience of successful Service Design and Transition. You will be joining a number of other Service Design and Transition Managers (SDTMs) working within more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk ITServiceManagement Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »
OTC Experimentation, and self-study Integration experience with DRP/MPS, Replenishment Planning, Inventory Optimization, and Inventory optimization (IO) is a plus Familiarity with ITSM tools and processes, desirable. Familiarity with integration from and to Legacy systems to SAP S4 and IBP systems is a plus Details SAP IBP DP more »