Specialist, Service Management
- Hiring Organisation
- Pearson
- Location
- Manchester, UK
- Employment Type
- Full-time
monitoring service delivery against agreed commitments. Maintain accurate service documentation, knowledge articles and operational procedures to support effective service management and audit readiness. Apply information security, data protection and governance requirements when managing operational risks and service information. Explore opportunities to use AI, automation and analytical tools … organisational skills, attention to detail and the ability to manage multiple priorities. A proactive, collaborative and solutions-focused approach to problem-solving. Awareness of information security, operational risk and governance requirements. Desirable Skills & ExperienceExperience using ServiceNow or similar ITSM platforms. ITIL certification, although equivalent practical experience will also ...