2 of 2 Operational Technology Jobs in Worksop

will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business. Duties – 3rd Line Support Engineer • Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines • Provide innovation and advice on the technologies used to support and run company environments. • Carry out upgrades …/cost savings. • Establish and maintain effective relationships with all IT service teams. • Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally. • Ensure all our operational software, alerting and processes are updated and agreed. • Establish and maintain effective business relationships. Experience – 3rd Line Support Engineer • In-depth knowledge of general networking & SD-WAN systems. • Hands … software such as Clearpass. • Detailed understanding of core IT infrastructure products. • Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools. • Understanding of Operational Technology and IoT and how these can exist along side IT. • Practical knowledge of Okta or similar IDP platforms. • Experience with AWS products. • Zoom Video Conferencing & VOIP administration. More ❯

Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how these can exist alongside IT. Microsoft Office 365 - Administration. Active Directory & Azure Active Directory - Hybrid Administration. MCM, Print Services, Entra, InTune & AutoPilot - other similar Microsoft tools. … IDP - Identity Provider Platform - Okta or similar technology experience. Third Parties - Escalating issues to IT Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach More ❯