4 of 4 Customer Experience Jobs in Worthing

operational excellence and cross-functional alignment. It defines and executes the service operations roadmap, ensuring readiness for future growth.Working closely with global brand teams, customer service, quality, engineering colleagues, and regional organizations, the Director aligns current operations and shapes the future state of service delivery, ensuring strong customer … visibility across global service operations.* Build and lead a high-performing global organisation, driving capability development, succession planning, and a culture of accountability, customer focus, and continuous improvement.* Act as a key strategic partner to product, engineering, and quality teams to embed serviceability, reliability, and sustainability principles into product ...

development. Design, script and analyse ad-hoc quantitative surveys. Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Be involved in the wider user research community identifying good practices we can adopt and sharing our experiences. Share knowledge … technical team members in the wider digital team and across government, acting as mentor to other junior user researcher(s). Requirements : Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience ...

development. Design, script and analyse ad-hoc quantitative surveys. Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Be involved in the wider user research community (outside of HMRC and the government) identifying good practices we can adopt … technical team members in the wider HMRC digital team and across government, acting as mentor to other junior user researcher(s). Requirements: Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience ...

genuine difference. In return, you'll have the chance to influence the direction of our platforms while helping to deliver a reliable, seamless customer experience at scale. Your Growth, Wellbeing & Rewards* Balance & Support: We help you find balance with annual leave that grows with your service, a supportive … demonstrate a mindset of continuous learning. Take ownership of your own technical development. Required What you can bring to the team Solid commercial experience as a full stack developer Good knowledge of Object Orientated coding and SOLID Principles Recent use of PHP frameworks such as Laravel or Symfony Experience ...