1 to 25 of 35 Customer Experience Jobs in West Sussex

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like … Management in Enterprise Technology Services, you'll join a full-time graduate program and contribute to product and platform initiatives that help shape seamless customer and colleague experiences. Product Management sits at the intersection of business, technology, data, design, delivery, and customer experience. In this role, you will ...

Customer Integration Engineer - Gaming Platforms Location: Crawley, West Sussex Working Model: Hybrid Employment Type: Permanent Travel: Occasional travel to customers, internal sites and industry events About the Role We are looking for a Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption … workshops, and help customers successfully integrate platforms and bring their products to market. You will also play an important role in improving the customer experience by developing integration tools, scripts, OS images, example applications and technical documentation. Working closely with Software, Firmware, FPGA, Product and Engineering teams ...

About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled … Product Manager, who owns product strategy and roadmap prioritisation, the Product Owner leads the discovery, definition and delivery of roadmap initiatives. They balance customer, business, technical and regulatory requirements to ensure solutions deliver agreed outcomes. Acting as the key link between business stakeholders and delivery teams, the Product Owner ...

people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity … their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. Job Description Uses advanced knowledge and industry experience to shape the overall strategy and execute on the business and financial results for product portfolios by creating and documenting traditional and emerging capabilities ...

Deliver installation, configuration and maintenance of customer infrastructure, including SD-WAN, switching, firewalls, wireless, SSE/SASE and other network devices Act as an escalation point for complex technical faults Troubleshoot and resolve advanced infrastructure issues across networking estates Design, implement and migrate enterprise network solutions including LAN/… cloud migrations, infrastructure deployments and security implementations Manage technical workstreams within larger programmes and coordinate with project managers, consultants and third-party vendors Attend customer calls for technical scoping, solution design and implementation planning Undertake and document site surveys, technical audits and readiness assessments Support new customer onboarding ...

looking for to succeed in the role: Academic Background: Minimum 2:1 degree in Mathematics, Statistics, Actuarial Science, or a related quantitative discipline. Industry Experience: Proven experience in a pricing role within the motor insurance industry, with exposure to telematics insurance Data & Analytics Expertise: Hands-on experience working with telematics or other high velocity, high-volume sensor-based datasets using Python and SQL within cloud-based analytics environments Predictive Modelling Experience: Experience developing and deploying predictive models using Python and established data science methodologies would be advantageous Technical Skills & Tools: Experience with Radar ...

data and AI, achieves meaningful improvements in data governance and control, and drives measurable business value and innovation. The role requires not only deep experience in data and AI but also a continuous outward-looking perspective - actively engaging with industry peers, partners and thought leaders to understand best practice … Data governance and strategy - ensuring trusted, well-governed, secure and accessible data assets AI - leveraging those assets to deliver automation, insight, augmentation, business and customer experience transformation The Director ensures these capabilities operate in alignment, recognising that AI effectiveness depends on strong data governance, architecture and accessibility, while ...

intention is to equip you over the course of the 18-month program to reach the appropriate skill set with experience to transition into a full-time technical role based either on the remote help desk or in the field. Role Months 1 to 8: The apprentice will join … Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working ...

looking for a skilled and proactive Senior PHP Developer to join our Development team, taking ownership of technical solutions that support our digital platforms, customer journeys, and wider business objectives.In this role, you'll design, develop, test, and maintain PHP-based applications and integrations, working closely with Marketing … business to translate requirements into effective, scalable solutions. You'll enhance existing functionality, troubleshoot technical issues, and continuously improve the performance, reliability, and user experience of our platforms.If you're a solutions-focused developer with strong attention to detail, a passion for clean and efficient code, and enjoy collaborating ...

looking for a skilled and proactive Senior PHP Developer to join our Development team, taking ownership of technical solutions that support our digital platforms, customer journeys, and wider business objectives. In this role, you'll design, develop, test, and maintain PHP-based applications and integrations, working closely with Marketing … business to translate requirements into effective, scalable solutions. You'll enhance existing functionality, troubleshoot technical issues, and continuously improve the performance, reliability, and user experience of our platforms. If you're a solutions-focused developer with strong attention to detail, a passion for clean and efficient code, and enjoy ...

high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders … Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services. Key Responsibilities Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams. Ensure the delivery of high-quality, customer ...

operational excellence and cross-functional alignment. It defines and executes the service operations roadmap, ensuring readiness for future growth.Working closely with global brand teams, customer service, quality, engineering colleagues, and regional organizations, the Director aligns current operations and shapes the future state of service delivery, ensuring strong customer … visibility across global service operations.* Build and lead a high-performing global organisation, driving capability development, succession planning, and a culture of accountability, customer focus, and continuous improvement.* Act as a key strategic partner to product, engineering, and quality teams to embed serviceability, reliability, and sustainability principles into product ...

development. Design, script and analyse ad-hoc quantitative surveys. Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Be involved in the wider user research community identifying good practices we can adopt and sharing our experiences. Share knowledge … technical team members in the wider digital team and across government, acting as mentor to other junior user researcher(s). Requirements : Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience ...

development. Design, script and analyse ad-hoc quantitative surveys. Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Be involved in the wider user research community (outside of HMRC and the government) identifying good practices we can adopt … technical team members in the wider HMRC digital team and across government, acting as mentor to other junior user researcher(s). Requirements: Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience ...

genuine difference. In return, you'll have the chance to influence the direction of our platforms while helping to deliver a reliable, seamless customer experience at scale. Your Growth, Wellbeing & Rewards* Balance & Support: We help you find balance with annual leave that grows with your service, a supportive … demonstrate a mindset of continuous learning. Take ownership of your own technical development. Required What you can bring to the team Solid commercial experience as a full stack developer Good knowledge of Object Orientated coding and SOLID Principles Recent use of PHP frameworks such as Laravel or Symfony Experience ...

receive an alert: Chief Digital and Information Officer Date: 16 Mar 2026 Location: Gatwick, GB Salary: Up to £175,000 per annum dependent upon experience Contract Type: Permanent – Full Time Security Level: SC Base Location: Aviation House, Gatwick We are the UK's aviation and aerospace regulator and recognised … caa.co.uk The Role The Chief Digital and Information Officer will lead the organisation’s digital and change modernisation, using emerging technologies to enhance employee experience, drive efficiency, and support high-quality service delivery in line with an evolving target operating model. The role holder will lead and direct ...

decide what the business should be asking and turn data into insight that changes what we do. You’ll have the freedom to explore customer behaviour across the digital journey, uncover opportunities, challenge thinking and work directly with teams across product, UX, marketing and commercial. Your recommendations will help … shape the evolution of our digital experience and influence decisions at senior levels. For an experienced analyst, this is an opportunity to move beyond reporting and become the person the business turns to for digital insight. What you’ll be doing Own the digital insight agenda You’ll take ...

decide what the business should be asking and turn data into insight that changes what we do. You’ll have the freedom to explore customer behaviour across the digital journey, uncover opportunities, challenge thinking and work directly with teams across product, UX, marketing and commercial. Your recommendations will help … shape the evolution of our digital experience and influence decisions at senior levels. For an experienced analyst, this is an opportunity to move beyond reporting and become the person the business turns to for digital insight. What you’ll be doing Own the digital insight agenda You’ll take ...

reports as required in order to demonstrate impact and ensure regulatory compliance. Key Performance Indicators: Ticket Resolution SLAs - resolving tickets as quickly as possible Customer Service - Where possible aim to resolve tickets at first attempt Customer experience - effective stakeholder management and communication to keep L&D community … enable reporting and insight System configuration - correct system configuration based on requirements from Group or local team to allow for seamless user experience ensuring compliance with defined governance and relevant regulations (e.g SOx or GDPR) Requirements Learning and development experience highly desirable LMS Administration & Coordination highly desirable, especially ...

looking for a Customer Integration Engineer to join our growing Customer Engineering capability and support the successful adoption of Quixant gaming platforms across EMEA and other strategic markets. This is not a traditional support role. You will work directly with customers throughout their journey, from evaluation and onboarding … will also contribute to the development of integration tools, OS images, example applications and documentation, helping make our platforms easier to adopt at scale. Customer Integration & Technical Engagement Work directly with customers during evaluation, onboarding,integrationand production readiness phases. Investigate and resolve complex technical issues across hardware,OSand software ...

generating revenue, building strong client relationships, and consistently delivering results. Day-to-day, you will be responsible for generating new business opportunities, developing existing customer accounts, and working closely with clients to understand their business challenges and recommend tailored technology solutions. Duties might include: Identifying and winning new business … opportunities through networking, referrals, outbound activity and relationship building Managing and growing a portfolio of existing customer accounts, identifying opportunities to increase revenue and strengthen long-term partnerships Meeting with prospective and existing clients to understand their business needs and present appropriate solutions Preparing proposals, negotiating commercial agreements ...

digital transformation objectives. Identify opportunities for automation, artificial intelligence and improved data utilisation. Promote adoption of innovative technologies that improve operational efficiency and customer experience. Application Development Design, develop and maintain bespoke business applications. Develop web-based applications using PHP and other appropriate technologies. Produce secure, scalable and maintainable … solution development. Support risk assessments, security reviews and audit activities. Contribute to continual improvement of information security and data protection controls. Person Specification Significant experience in software development and application delivery. Strong PHP development expertise. Experience designing and managing relational databases. Proven track record delivering web‐based business ...

Select how often (in days) to receive an alert: Date: 27 Jul 2026 Location: Gatwick, GB Salary: Up to £55,000 - (Dependent on experience) Contract Type: 12 Month Fixed Term Contract Security Level: CTC Location: Gatwick – min 2 days in the office per week. Visa Restrictions: This position does … business. The CI Coach will work with business areas to deliver improvements to service quality and efficiency in addition to improved risk management and customer experience. You will ensure that changes to working practices and processes are well managed and any impact to Service Delivery is clearly understood ...

passion to learn. A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge … features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: Demonstrable experience in at least one back-end type safe programming language (Golang Preferred but other experience can be considered) Comfortable/experienced with back ...

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like … language models. Exposure to LLM APIs or similar AI models, including prompt engineering, prompt evaluation, tools, function calling, retrieval patterns, or agent workflow concepts. Experience or coursework involving machine learning algorithms and applying them to practical or real-world problems. Familiarity with APIs, data pipelines, ETL processes, cloud environments ...