9 of 9 Customer Experience Jobs in West Sussex

Durrington, Worthing – Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident … over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business ...

generating revenue, building strong client relationships, and consistently delivering results. Day-to-day, you will be responsible for generating new business opportunities, developing existing customer accounts, and working closely with clients to understand their business challenges and recommend tailored technology solutions. Duties might include: Identifying and winning new business … opportunities through networking, referrals, outbound activity and relationship building Managing and growing a portfolio of existing customer accounts, identifying opportunities to increase revenue and strengthen long-term partnerships Meeting with prospective and existing clients to understand their business needs and present appropriate software and technology solutions Preparing proposals, negotiating ...

Customer Service Manager Horsham, West Sussex Full-time | £40 to £45k Excellent Benefits Are you a natural leader with a passion for delivering exceptional customer experiences? Telecom Acquisitions is looking for a proactive and people-focused Customer Service Manager to lead our dynamic support team during … exciting phase of growth. As the driving force behind our Customer Care and Technical Support desks, you’ll ensure every customer interaction is handled with care, speed, and precision. You’ll coach and empower team leaders, champion quality, and continuously raise the bar for service excellence. What ...

Customer Service Advisor Location: Horsham Employment Type: Permanent, full-time Salary: Competitive Hours: 40 hours per week. Core working hours Monday-Friday (8:30am-5:30pm) with occasional Saturday working required (9:00am-1.00pm) min 1 shift per month About the role As a Customer Service Advisor … more than just a call centre role, it’s an opportunity to build relationships, solve problems, and make a real difference in the customer journey. What you will be doing · Handling inbound calls from customers with professionalism and empathy. · Resolving billing queries and explaining charges clearly and accurately. · Manage ...

well-established organisation in the search for an Ecommerce Executive to join their Marketing team. This is an exciting opportunity for someone with ecommerce experience to take ownership of establishing a brand new B2B ecommerce platform, driving its day-to-day management, optimisation, and future growth. Based in Chichester … landing pages, banners and promotional material. Ensure content is aligned with SEO best practice and delivers a consistent brand message. Monitor site performance, analysing customer behaviour and identifying opportunities to improve conversion and user experience. Carry out A/B testing and report on key ecommerce KPIs. Support ...

from you. Day to day, youll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. Youll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster … both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Leader, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will ...

team. This is an excellent opportunity for someone with an IT support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user … support to colleagues across the organisation. You'll work within a collaborative Service Desk environment, resolving technical issues wherever possible while ensuring an excellent customer experience. Key Responsibilities Act as the first point of contact for IT incidents and service requests. Deliver first-line technical support and first-contact ...

account management, this is where your journey begins. As a Account Executive/Client Support Specialist , you will be the heartbeat of our customer relationships. This isn't just about answering inbound queries it s a dynamic, commercial role where you will take ownership of a client portfolio, manage … renewals, and uncover opportunities to grow revenue. The Role You will bridge the gap between world-class customer support and savvy sales. Working closely with our seasoned Account Managers, you will act as a trusted point of contact, ensuring our customers always have the right technology solutions ...

Location: Horsham (On-Site) Hours : Full-Time, MondayFriday (37.5 hrs) 9am-5:30pm About the Role Join our growing technology business as a Customer Services Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. Youll handle key admin processes, spot trends, streamline workflows … play a vital role in delivering an exceptional customer experience. If youre organised, tech-savvy and enjoy improving processes, youll thrive here. Key Responsibilities Coordinate daily Managed Services workflows with accuracy and efficiency Manage and improve data collection and validation Monitor service usage trends and escalate issues early Oversee ...