Swandean 85 Arundel Road, Worthing, West Sussex, England
BATES (IT) LTD
Duties will include liaising with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance with SLA's, Bates IT quality standards and ITIL best practices. Role Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues Maintain a customer-focused approach, delivering superb value to the customer More ❯
toner on site Liaise with customers via phone, remote sessions, video conferencing or email to provide new equipment as required, working in accordance to SLA's, quality standards and ITIL best practices. Provide hardware and software support on all supported assets. Carry out regular audits and stock inventory checks including correct disposal of packaging. Maintain a customer focused approach, delivering More ❯
flexibility throughout. Responsibilities: Liaise with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance to SLA's, Bates IT quality standards and ITIL best practices Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues Maintain a customer focused approach, delivering superb value to the customer base More ❯
