Worthing, Sussex, United Kingdom Hybrid / WFH Options
Southern Water
required Proven experience in Business Continuity and Disaster Recovery management within a complex technology environment. Knowledge of relevant standards and frameworks (e.g. ISO 22301, ITIL, NIST, COBIT, ISO 62443, NIS, etc.). Experience conducting BIAs and developing technology recovery strategies. Strong stakeholder management skills, with the ability to engage both More ❯
Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
STK Recruitment
searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in … accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi-Fi and Interactive Audio-Visual equipment Provide 1st line support and triage tickets to 2nd & 3rd line support teams Liaise with 3rd … the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Nice to have experience Experience of working in an ITIL environment and contributing to the continual service improvement culture nice to have Experience of using an ITSM tool nice to have More ❯
