Job Title: IT Service Desk Analyst/1st & 2nd Line Support (System Migration) Location: Worthing, Sussex Day rate: £170 per day, payable to Ltd Company (Outside IR35) or Umbrella Duration: 2 months initially Pay frequency: Weekly Start date: ASAP Standard hours: Mon-Fri , 8 hours per day - 8am-4pm/9am-5pm/10am-6pm Company: We are … assisting a dynamic company who are searching for several IT Service Desk Analysts who are comfortable providing technical support to a large userbase within a corporate environment. This Service Desk Analyst role will best suit professionals who possess system migration support or application support experience and ideally have operated in a 1st and/or 2nd line … capacity in a project environment. Main Duties: Liaise with users via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line technical issues Provide IT Service Desk Analyst/1st & 2nd Line Support and triage tickets to senior support & 3rd line support teams Software support for laptops and desktops Complete online and email ticket More ❯
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customer service at the forefront of everything they do.Working hours are Monday - Friday on a rotating weekly shift basis as follows:7am - 3pm (week 1)8am - 4pm (week 2)9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in … a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any More ❯
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase … in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating More ❯
Our client is one of the market leading IFA businesses in the area We are looking for a Proposition and Operations Analyst to join the team As the company grows and new branches open we are looking for someone who can help integrate the technology into 1 main system This role bridges the gap between strategic proposition development and More ❯
