2 of 2 Business Strategy Jobs in York

responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service Operations functions, including strategy, to remain effective whilst supporting modern service delivery approaches, including Agile and DevOps. As such the role requires the ability to function seamlessly between strategic thinking and operational management … of major incidents including cyber security ones. As a key member of the GIO senior IT leadership team this role contributes to the development and execution of the GIO business plan and is responsible for ensuring the availability of live IT services to Defra group end users (circa 30,000). The post holder will be required to develop … Management Operating Model. Key Responsibilities Primary responsibility is to ensure service availability is maintained at required levels, and in doing so own the responsibilities of: Sets the vision, and strategy for the management of live services, to maximise availability, limit downtime, and ensure users are effectively supported. Ensures operational support is fully considered as services are released into the More ❯

automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs. What You Will Do Define and maintain the ServiceNow architecture aligned with business strategy. Develop and maintain the platform roadmap ensuring modular rollout of capabilities covering ITSM … adherence to ServiceNow best practices, platform capabilities and upgrade strategy. Lead and assist in solution design, implementation, configuration and customisation of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review … platform. Champion platform scalability, reuse, and modularity, leveraging ServiceNow's native capabilities wherever possible. Act as a technical point of contact for stakeholders across IT Operations, Customer Services and Business Systems. Translate business requirements into platform solutions, engaging both technical and non-technical audiences. Work closely with external ServiceNow partners, vendors and integrators. Line manage a small team More ❯