1 of 1 Remote Customer Retention Jobs in York

As a Customer Support Specialist, you will be responsible for ensuring that customer queries, problems and complaints are responded to in a high-quality and timely manner, contributing to customer retention, advocacy and expansion. What you'll be doing: Engaging effectively with both new and long-standing customers across live chat, email, phone, and video … channels, including participation in webinars and virtual training sessions as needed. Taking ownership of customer issues from initial contact to resolution, ensuring a successful customer journey. Reaching out to current customers via phone or video call to address questions, offering product insights, and suggesting ways to enhance their service. Once trained, you will participate in webinars and virtual … to gather feedback, understand reasons for cancellation, and identify reactivation opportunities. Document product improvements and issues, communicate with the development team, and keep customers updated on relevant progress. Analysing customer feedback and complaints to enhance the overall user experience. You'll thrive in this role if you: Have a natural knack for building rapport and trust with customers, stakeholders More ❯