Role Introduction We're seeking an exceptional Principal Consultant to act as a senior technical authority. This role is ideal for an experienced engineer who thrives in 4th line support, complex project delivery, and cross-platform problem solving in multi-tenant environments typical of a Microsoft-focused MSP. You'll operate at the forefront of service excellence-architecting high … impact solutions, resolving deeply technical issues, and contributing to client-facing delivery across strategic and enterprise-level projects. This is not a linemanagement role but one where leadership is demonstrated through technical depth, collaboration, and influence. What You Will Do As a Principal M365 Consultant, you will: Provide 4th line escalation and root cause analysis for … technical aspects of M365 and Power Platform projects across diverse customer estates , supporting project managers and delivery leads Advise customers on security posture enhancements , including Secure Score, audit log management, SIEM integration, and regulatory alignment Ensure Power Platform governance policies, lifecycle models, and technical controls are applied consistently across customer environments Support subscription and licensing management in collaboration More ❯
Role Introduction We are seeking a strategic and hands-on ServiceNow Architect to take on a Player-Manager role - combining hands-on technical leadership with linemanagement responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across … other ServiceNow modules like HRSD, App Engine, APM, SecOps, Knowledge Management, and Platform Automation. This is a critical leadership role shaping the architecture and roadmap of our core operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions … of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review and approve technical designs, integration blueprints, and automation flows (e.g., Flow Designer, Integration Hub). Design, document and implement deployment More ❯
practices and skills training. You will lead a team that develops web applications across all areas of ADS activity. The primary focus of your role will be to provide linemanagement and senior technical leadership to developers who are working on new projects and supporting existing services. You will take a hands-on development role and work collaboratively More ❯
what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯
