2 of 2 Process Improvement Jobs in York

ensure timely resolution while maintaining customer satisfaction. You will chair CAB, report KPIs, manage major incidents end-to-end, and push for continual process improvements. Applicants should have ITIL Foundation certification and proven experience in an ITSM environment. #J-18808-Ljbffr ...

impact, initiating escalation procedures as appropriate, chairing post-incident reviews and managing persistent or recurring incidents identified through trend analysis Own the Problem Management process, driving root cause analysis for recurring and high-impact incidents, maintaining the Known Error Database and tracking problems through to permanent … Change Management process, chairing CAB, assessing the risk and impact of proposed changes, and maintaining the forward schedule of change Review failed and emergency changes to identify and embed process improvements Ensure key performance indicators are measured across Incident, Problem and Change, align delivery to targets ...