to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯
systems Perform systems administration and management tasks Planning and delivery of technical projects Provide mentorship, coaching and training to junior team members Ensures KPIs are met in line with SLA Maintain qualifications in a core set of IT infrastructure and security products Responsibilities: To comply with all company policy, procedures and other instructions as may from time to time be More ❯
and maintain a range of IT documentation, including knowledge base articles, technical diagrams, and technical specifications. Respond to requests for IT Support in accordance with IT services, procedure and SLA's, utilising the trust's IT helpdesk platform. Assist and support the team with a range of IT projects, such as system migrations and networking projects. Travel between the different More ❯
Autopilot. Experience of security tools for the End user estate. Good understanding of infrastructure monitoring and how this supports good service performance and supports SOC’s. Experience working to SLA/KPIs. More ❯
