2 of 2 Remote/Hybrid SaaS Jobs in York

changing priorities. Collaborative and solution-focused approach to problem solving. Commitment to continuous improvement and delivery quality. Desirable Skills and Experience: Experience working within SaaS or software product environments. Experience supporting UAT processes and release activities. Familiarity with customer journey mapping and process modelling. Understanding of Agile product delivery ...

opportunity to take ownership of client issues from start to finish. Day-to-Day Responsibilities Provide first-line technical support for hardware, software, SaaS applications, and network-related issues for clients. Manage client interactions via phone and email, aiming to resolve 90% of issues on the same day. Remotely ...