IT Service Desk Analyst/1stLineSupportAnalyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1stLineSupportAnalyst to join our Leeds based legal and financial service provider on a permanent basis. IT Service Desk … Analyst/1stLineSupportAnalyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the … IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1stLineSupportAnalyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests More ❯
Job Title : Application SupportAnalyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application SupportAnalyst to join our 1stLineSupport … 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
Job Title : Application SupportAnalyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application SupportAnalyst to join our 1stLineSupport … 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
Junior 1stLineSupport - Start Your IT Career! Are you passionate about technology and helping people? We're looking for a motivated individual to join our team as a Junior 1stLineSupport Analyst. Whether you have an IT degree or strong customer service experience, we want to hear from … you! Junior 1stLineSupport Harrogate - 2 days a week Up to £22,250 per year with rise closer to £24k after inital 6 Months Permanent role What we're looking for: A friendly, problem-solving attitude with great communication skills Either a relevant IT degree or solid experience in a customer-facing role A … willingness to learn and grow in a fast-paced IT environment Basic knowledge of IT systems, Windows OS, and Microsoft Office A team player who can handle support tickets and troubleshoot first-line issues This is a great opportunity to get your foot in the door of the IT industry and develop your skills with full More ❯
