on experience working with ServiceNow including at least 3+ years in an architectural role. Hands-on delivery expertise across ITSM, CSM, ITOM, Discovery, and integrations. Strong working knowledge of CMDB design, Discovery, Event Management, and Service Mapping. Deep understanding of platform tools: Flow Designer, IntegrationHub, Scripting (JavaScript, Glide), Scoped Apps. Solid understanding of ITIL processes and experience with ITIL-aligned More ❯
in a similar role involving service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions. Experience with DevOps More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Bupa
Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and security management. Manage the ConfigurationManagementDatabase (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with … Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and security management. Manage the ConfigurationManagementDatabase (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with More ❯
PRTG to monitor network health and escalate abnormalities. Maintain accurate and timely records in ServiceNow. Follow documented runbooks and escalate to senior engineers where required. Assist with documentation and CMDB updates related to network configurations. Contribute to improvement ideas around monitoring, alert handling, and standard operating procedures. What You Will Have Working experience with enterprise networking (Cisco or equivalent). More ❯
and configuration to delivery and user onboarding. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure accurate documentation and asset management through configurationmanagementdatabase tools. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands-on while managing a team. Your responsibilities will include: Leading and … knowledge of Microsoft Intune (Autopilot), Windows OS, and M365 Experience with device deployment and hardware builds (RAM/SSD upgrades, etc.) Familiarity with ITSM systems and asset/configurationmanagement (CMDB). Knowledge of Active Directory, Entra ID, iOS/Android device management. Hands-on experience with desktop support and device lifecycle services. Previous MSP or IT Services background (desirable More ❯