ITIL processes Proficient in Javascript and ServiceNow Javascript APIs Experience on core ServiceNow modules like – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Request Management Experience on Java scripting Excellent understanding of ITIL processes Experience in creating and modifying workflows. Experience in design, development, and more »
London Job Description Primary Skill: • Practical experience as ITSM Lead with at least 4-5 ITIL® processes including Incident, Problem, Catalog, Request, Change, HAM, CMDB, Knowledge, Service Level etc. • Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry more »
Manager function will ensure delivery of a single standardised Asset Management Practice including a single set of methods and procedures for a reliable inventory (CMDB) for all Global IT Assets ensuring its governed and managed efficiently and effectively. This is a hybrid role with up to 2 days a week more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Outokumpu
upgrades Evaluate and recommend solutions for Compute demands Verify invoices, ensure budget compliance Drive continual improvements within Compute solutions Update service-related documentation and CMDB Work with vendors for efficient platform and solutions utilization Identify and mitigate support grey areas Act as SPOC for Compute related inquiries Address risks, collaborate more »
and office change of use. Supports Patching of cables between switches and desktop devices. Supports Packaged application creation, testing and deployment. Supports asset management - CMDB update and maintenance. The Ideal Candidate Essential Criteria for Field Support Engineer: Demonstrable experience in technical support, engineering and troubleshooting experience. Problem solving skills using more »
and office change of use. Supports Patching of cables between switches and desktop devices. Supports Packaged application creation, testing and deployment. Supports asset management - CMDB update and maintenance. The Ideal Candidate Essential Criteria for Field Support Engineer: Demonstrable experience in technical support, engineering and troubleshooting experience. Problem solving skills using more »
Key Responsibilities: Oversees the entire Service Asset and ConfigurationManagement (SACM) lifecycle of all Assets and Configuration Items (CIs) within a ConfigurationManagementDatabase (CMDB); follows the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the CMDB and ensures the integrity and accuracy of the … data within. Your role - * Ensure that CMDB Content is up to date, working directly with Data Owners * Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed area * Ensure the data integrity and accuracy of information within the CMDB for the managed area * Review accuracy and … for managed area * Report and escalate exceptions in the Change Process for the managed area to the Change Managers * Provider the data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers * Assist in in access management in regard to managed more »
success as a team leader in the following areas: Architect, design, and implement the Common Service Data Model (CSDM) framework and ConfigurationManagementDatabase (CMDB) solutions. Collaborate with stakeholders to understand their requirements and translate them into technical specifications for CSDM/CMDB implementation. Help develop and maintain CSDM/… CMDB policies, processes, and procedures to enable efficient management of the IT infrastructure, applications, and services. Provide guidance and support to the IT team on CSDM/CMDB-related issues and inquiries. Continuously evaluate and improve CSDM/CMDB processes to optimize IT service management and enable effective decision-making. … Proven experience as a CSDM/CMDB Architect or similar role. Proficiency in ServiceNow CSDM/CMDB frameworks and tools Strong knowledge of IT service management principles (ITIL) and IT infrastructure. Excellent analytical and problem-solving skills. Effective communication and interpersonal skills to collaborate with cross-functional teams. Ability to more »
as a member of the ConfigurationManagement Team, while taking a supporting role in communicating the goals and functions of the ConfigurationManagementDatabase (CMDB) to Technology department teams. The Engineer will advance the maturity of the CMDB platform and ConfigurationManagement as a service and will also support cross … platform, including integrations with related systems. Working with Technology Subject Matter Experts (SMEs) and process owners to gather and analyse needs, translating these into CMDB requirements, including defining the detail of a configurations relationship structures to enable meaningful impact evaluation, and the Configuration Items (CI) attributes to be tracked. Reviewing … the CMDB content and data being entered to ensure on-going data integrity, and monitoring and reviewing the CMDBs health to ensure data quality. Supporting the day-to-day CMDB operational activities, ensuring the CMDB effectively supports the needs of other Service Management processes, e.g., Change Management. Contributing to the more »
Reading, Berkshire, Tadley, Hampshire, United Kingdom Hybrid / WFH Options
Polar Recruitment Services
highly secure site near Reading. Hybrid working is supported after training. Job Summary: As the Application Support Engineer you will support various applications in CMDB and Monitoring. You will carry out daily checks, regular maintenance, patching and incident resolution. Essential skills/qualifications: Windows Server experience Active SC clearance Active more »
in Service Now Development and Administration. Good Knowledge of ITIL processes and should be capable of leading the team. Minimum experience 9+ years. ITOM - CMDB, AWS Discovery, Event management. Amazon Spoke expertise with Integration Hub to update CMDB. Flow designer related knowledge. ITSM - Incident, Change and Problem. CSM - Good to more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configurationmanagementdatabase for Newcastle based assets. Coordination of local joiners, leavers, movers where a DS service or asset is involved Contract Management for a subset of more »
play a crucial part in enhancing their clients ServiceNow platforms to streamline and optimise their IT Service Management processes. Key Responsibilities Include: ITOM, ITSM, CMDB, Discovery, Scripting Create and maintain configurationmanagement on the ServiceNow platform in all the relevant environments. . Flow Designer: Creating/maintaining existing flows, sub more »
anomalies in Vale (and other ITSM platforms as required) working with the wider team to address. Update Dealer and Kyocera Databases Updating the configurationmanagementdatabase as agreed Liaising with field engineers (KSN) to provide support. Resolve technical queries for both contracted and warranty customers. Collaborate with all of the more »
Greater London, England, United Kingdom Hybrid / WFH Options
Spencer Scott - Technology Recruitment
including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Experience within AI and Chat GPT. This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 10% Annual more »
Blackfriars, Greater London, United Kingdom Hybrid / WFH Options
Avocet Strategic Resourcing
up accounts, granting access rights, requesting system refreshes from the vendor Work with the integration team on setting up and configuring imports for the CMDB and user information. Constructing workflows and dashboards Gather and document requirements for items such as request workflows, dashboards and reports. Report building Build automation within more »
Employment Type: Contract
Rate: £400 - £550/day Hybrid - Remote + Central London
Northwich, Cheshire, United Kingdom Hybrid / WFH Options
Fruition IT Resources Limited
desktop and mobile devices according to group standards. Install, configure, and troubleshoot software applications and services. Ensure local applications work consistently on devices. Maintain CMDB/Asset Database up to date. Account Management: Process requests for Starters, Leavers, and Movers. Deploy and configure user accounts according to group standards. Manage more »
Cisco, Palo Alto, Big IP (FW, SDWAN, VLAN’s, Routing, Switching) Security (Splunk, APM, SIEM) Login/Monitoring (Splunk, Elastic, Prometheus, PRTG, Netbox, IPAM, CMDB) Mattermost, Atlassian The role As a Site Reliability Engineer you will install, configure and manage operating systems, application software and system management tools as well more »
and escalating where necessary. Manage access and authorisation requests, data inputting and general adhoc administrative tasks to the Systems Analysis team. Ownership of the CMDBdatabase of all systems, ensuring correct data input and analysis. Research and produce documentation on existing systems to align with budgets, licensing and future company more »
see/Amazing Extras: Good knowledge and experience of modelling languages, e.g. UML, ArchiMate and BPMN. Practical knowledge of ServiceNow workflow, and APM and CMDB modules. Qualified in ITIL and TOGAF (The Open Group Architecture Framework). Reasonable knowledge across a broad set of other technology domains, incl. Automation; Data more »
suppliers, other major bodies) Essential Skills and Experience: 5+ Years in a similar role within an enterprise level organisation Experience working with ITAM or CMDB tools Experience in developing a ITAM strategy and roadmap Experience in creating KPI’s that align with CSF’s ITIL Foundation v3 or v4 Package more »
and manage engineering labs for RCAs, new solutions, and new technology integration Custodian of the Hub Data Model and Hub design authority for Avanti CMDB Grow team capabilities by providing leadership and mentoring for less experienced team members Skills & Qualifications Engineering Degree or equivalent with 10+ years of telecoms experience more »
adhered to represent changes at relevant CAB meetings and provide support to less experienced team members in attendance. Produce and update network documentation and CMDB records relating to network systems that are impacted by a project delivery Review documentation produced by other members of the team as well as other more »
years' experience with ServiceNow ITOM and Discovery modules, proven implementation experience with discovery and service mapping, and a strong grasp of ITIL concepts and CMDB data models. Excellent communication and collaboration abilities will allow you to succeed in this client-facing role. Our client offer the opportunity to shape ServiceNow more »
software products, including a detailed knowledge of Oracle internals and database recovery techniques. Desirable Skills Exposure and Experience in handling Enterprise System Management tools (CMDB, Patch Management, etc.) Oracle DatabaseManagement tools like OEM, Quest etc. At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration more »