Senior Service Manager
- Hiring Organisation
- UK Health Security Agency
- Location
- Birmingham, Leeds, Liverpool, London (Canary Wharf), United Kingdom
- Employment Type
- Permanent
- Salary
- £41983.00 - £52113.00 a year
changes to existing ones Author documentation (incl. training) for internal and external users, produce communication material promoting service benefits and represent the directorate at working groups and meetings. Own the service delivery plan, ensuring work is carried out to a high standard, aligning with user and service needs, business … principles. Essential criteria: Experienced in designing efficient and customer focused processes that deliver a good customer experience as well as SME/technical aims Working knowledge of KPIs and management reporting Ability to create workflow diagrams, bespoke reports and service dashboards Proficient in managing projects, suppliers and relevant stakeholders ...