1 to 25 of 37 Remote Customer Experience Jobs in Yorkshire

models that underpin ILaaS, including personalised support pathways, predictive service models using AI and analytics, and integrated response solutions, Develop and deliver a comprehensive CX strategy that enhances customer satisfaction, drives retention, supports commercial growth, and underpins new recurring revenue models, Embed Voice of Customer (VoC) and customer feedback loops into all aspects of service development, operational improvement, and innovation initiatives, Establish, monitor, and continually improve CX and Response KPIs including NPS, service responsiveness, resolution times, customer effort, and operational SLAs, Act as the executive lead for customer escalations, complaints, and complex service challenges, ensuring … VoC) practices, customer journey analytics, and continuous improvement methodologies (e.g., Lean, Six Sigma, Service Excellence frameworks), Commercial acumen with an ability to connect CX outcomes to commercial performance (e.g., retention, lifetime value, upsell opportunities), Experience of operating in regulated, safety-critical, or safeguarding-sensitive sectors, Inspirational leadership skills More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong … able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing More ❯

working closely with internal teams and external partners to ensure that our digital services are effective, accessible, and aligned with user needs. Product Manager – Customer Experience Platform This role will focus on the development and implementation of a new Customer Experience Platform. You will work closely … profile project. Your goal will be to manage the platform's design and delivery, ensuring it enhances user engagement and delivers a seamless, personalised experience across our services. Product Manager – Digital Products Portfolio This role will manage a portfolio of existing digital products, including our disbursement platform, membership platform … of the society we support, this includes all equality characteristics such as age, ethnicity, disability, sexual orientation, gender reassignment, religion or belief. This lived experience from a diverse group of people helps us with all the work that we do and ultimately supports the social care sector to provide More ❯

What We Need NetBrain is looking for a Customer Success Manager with a strong background in this function specifically for Enterprise IT solutions. This person should have excellent interpersonal and communication skills, as well as the ability to multitask and learn complex technology. The Impact You'll Make In … enterprise customers across a wide range of verticals to drive product adoption and outcomes. Your work will lead to renewals, expansion, advocacy and general customer satisfaction across these key accounts. You will be a trusted partner, leading customers post implementation with a focus on end-use adoption, communicating ROI … You will work closely with a variety of internal functions, including the Sales, Support, Service and Product Management Teams. What You'll Do Create customer-facing QBR templates and new go-to-market documentation. Build email campaign templates that are tied to new features and new platform capabilities. Incorporate More ❯

known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post More ❯

known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post More ❯

known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

core, ensuring they are innovative, trusted education solutions. Role overview: Tes is seeking a seasoned and strategic Head of Secondary Sales to drive new customer acquisition and expand our presence in the UK secondary school sector. This management-level role will lead a team of Business Development Professionals to … develop sales strategies and promote cross-selling of relevant Tes products within existing customer accounts, including small Groups. The successful candidate will have strong sales leadership experience and a deep understanding of the secondary education market. Key Responsibilities: Lead, mentor, and develop a team of Business Development Professionals … sales lifecycle from prospecting to deal closure, ensuring high conversion rates. Work closely with marketing teams to align on integrated campaigns that support new customer acquisition and sales targets. Identify and implement cross-selling opportunities for additional Tes products within existing secondary school customers. Align cross-selling initiatives with More ❯

of the team. Shape, develop, contribute to and present proposals to support clients with IAM. Coach and develop junior team members through sharing of experience and knowledge. Recognise the importance of continuous self and team development and actively strive to achieve this. Foster a sense of self belief and … confidence in others, seek to understand other motivations. What will you need to do it? Proven experience of IAM requirements gathering; and strategy and design development. Proven experience of managing and delivering aspects of IAM projects. Proven experience of implementing one or more of the following IAM … solutions: Sailpoint, CyberArk, OneIdentity, Okta, BeyondTust and Microsoft Entra ID General knowledge across multiple IAM domains, with in-depth experience across two or more specific domains from: Enterprise identity, including provisioning, JML, certification, RBAC, entitlement management, policy management, data access governance, identity analytics; Customer IAM (CIAM), including registration More ❯

seamlessly and efficiently. As a Supply Chain Manager (SCM), you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimise our supply chains to make our customer experience even … conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree in analytics or equivalent - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience in supply chain - Experience making recommendations and decisions … based on complex analyses and data PREFERRED QUALIFICATIONS - Master's degree in analytics or equivalent - Experience leading process improvements - Strong oral and written communication skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based More ❯

sales team This is predominately a desk-based role 80% developing an existing account base of smaller customers, building a deeper knowledge of the customer and identifying opportunities to sell a broader range of Sharp products. 20% identifying and winning new accounts. Working as part of a dynamic and … collaborative team of technology professionals you will take a consultative and customer-centric approach, with a focus on delivering positive interactions and outcomes. Based at the Wakefield office (WF3 2EE) with hybrid working - 3 days a week in the office and 2 days working from home Salary + commission … + benefits. Excellent opportunity for future progression. The role Work collaboratively to maximise sales opportunities and promote the best customer experience Achieve and surpass sales targets and KPIs in line with the sales objectives Identify appropriate decision makers or stakeholders to better understand the procurement processes within existing More ❯

Technology and Digital Team as we embark on an exciting and ambitious transformation programme to modernise our digital capabilities and optimise and enhance our customer journey. Working collaboratively with a team of transformation experts you will have the flexibility to leverage your professional experience to solve computer engineering … a variety of technical areas, dependent on where your interests lie. Innovation is key as we look for new ideas which will improve the customer experience and our business processes. ABOUT THE ROLE The E-commerce DevOps Engineer role is responsible for managing and optimising software deployment processes … monitoring and incident response and implementing website performance monitoring and optimisation strategies to improve page load times, identify, diagnose and resolve issues and enhance customer experience. Enhancing system observability through logging, monitoring, and alerting (Elastic Search, Logstash, Kibana, New Relic, PRTG, ScienceLogic etc). Implementing and managing caching solutions More ❯

create clear, measurable value. You'll be working in a hybrid cloud environment (Azure, Databricks), applying your skills to real challenges in areas like customer behaviour, operations, and digital journeys. You'll learn from experienced colleagues, develop your craft, and help embed analytics into everyday business processes. What You … ll Love Create Value Through Insight : Design and deliver data science solutions that drive outcomes - whether it's increasing efficiency, reducing cost, or improving customer experience. Build & Apply Models : Support the development of predictive and optimisation models using Python, Databricks, and Azure. Help ensure outputs are robust, interpretable, and … Learn and develop in a high-performing team with clear opportunities to increase your influence and responsibility over time. What You'll Need Essential: Experience working in analytics, data science, or a related function, with evidence of delivering results. Proficiency in Python, SQL , and visualisation using open source libraries. More ❯

Partner with senior leadership to establish, prioritize, and execute improvement initiatives - Drive operational excellence across the AMXL network, focusing on delivery efficiency, safety, and customer experience A day in the life As Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in … manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a … on safety, productivity and innovation, we're changing the way customers buy and receive large goods for the better. BASIC QUALIFICATIONS - A degree - Relevant experience communicating with and influencing a range of different stakeholders including senior management - Relevant experience in managing large-scale programmes or projects - Advanced proficiency More ❯

play a key part in shaping the personalisation strategy across the company’s digital platforms, with a strong focus on understanding and responding to customer behaviour. Over the next 12 months, the priority will be to drive personalisation across the website, enhancing user journeys and increasing conversion through data … led decision making. Key Responsibilities: Lead the development and execution of personalisation strategies across the website to improve customer experience and engagement. Use data and behavioural insights to identify optimisation opportunities and implement A/B and multivariate testing. Collaborate with digital, UX, content and development teams to … key performance metrics, providing actionable insights to stakeholders. Own the roadmap for digital optimisation initiatives, ensuring alignment with broader business goals. Ideal Candidate: Strong experience in digital optimisation, CRO, or personalisation roles. Proficient in Google Analytics and other data analysis tools to interpret user behaviour and performance trends. Hands More ❯

support a major eCommerce re-platforming project, alongside other digital transformation initiatives. The successful candidate will play a vital role in ensuring high-quality customer experiences across their online platforms by executing comprehensive test plans and supporting product releases. While the role is office-based near Preston, there is … testing during pre- and post-release Maintain and improve regression and campaign testing processes Work closely with internal stakeholders and third-party partners Ensure customer experience remains a key focus throughout testing Candidate Profile: Essential: Proven experience in software testing within an eCommerce environment Strong knowledge of … processes Exceptional attention to detail and a methodical approach Highly organised, proactive, and collaborative Excellent communication skills Genuine interest in digital products and user experience Desirable: Familiarity with CommerceTools or similar platforms Experience working with microservices and tools such as JIRA Automation testing knowledge Relevant qualifications (e.g. ISTQB More ❯

and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering … executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management … ideally focused on remote/mobile engineering environments. Strong background in managing cross-functional business and IT transformation. Excellent communication and leadership skills, with experience reporting into senior executive teams. Desirable Experience: Utilities, energy, infrastructure, or other asset-intensive sector experience. Familiarity with Oracle Fusion ERP. This is More ❯

matters through challenging projects that demand ambitious innovation and thought leadership. What You'll Do: As a Senior Oracle BPM Developer, you will enhance customer experience and reduce processing time around retail lending. You will analyse the existing 11g application to identify deprecated features, incompatible components, and potential … Business Process Execution Language (BPEL) workflows and BPMN diagrams. Provide support in testing, debugging, deployment, and support. Your Profile: Essential Skills/Knowledge/Experience: Code Development: Write, test, and maintain high-quality, scalable, and efficient code. Code Review: Conduct code reviews to ensure adherence to best practices and More ❯

matters through challenging projects that demand ambitious innovation and thought leadership. What You'll Do: As a Senior Oracle BPM Developer, you will enhance customer experience and reduce processing time around retail lending. You will analyse the existing 11g application to identify deprecated features, incompatible components, and potential … Business Process Execution Language (BPEL) workflows and BPMN diagrams. Provide support in testing, debugging, deployment, and support. Your Profile: Essential Skills/Knowledge/Experience: Code Development: Write, test, and maintain high-quality, scalable, and efficient code. Code Review: Conduct code reviews to ensure adherence to best practices and More ❯

shift towards a product-centric model. This is a great time to be joining us! We're expanding our product portfolio across three pillars: Customer & Client, Sender, and Courier. As our Senior Product Manager for the Customer pillar, you'll lead the team to ensure seamless delivery to … recipients. Your focus will be on understanding the Customer Journey, identifying opportunities through processes, data, and technology, and shaping strategies to improve customer experience. Responsibilities Assist the Principal Product Manager in managing the Customer Product Pillar, shaping strategy, maintaining momentum, and achieving goals. Work with your team … to deliver and execute requirements, define requirements, and foster a high-velocity culture. Collaborate with data analysts to understand the impact of changes on customer and business outcomes, sharing insights with your team. Collaborate with senior leadership and product teams to define product vision and strategy. Ensure product OKRs More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯