4 of 4 Remote/Hybrid Customer Retention Jobs in Yorkshire

increase account value and enhance customer outcomes. Success in this role will be measured against key commercial and service-driven KPIs, including: Client Retention Rate Account Growth Net Revenue Retention Customer Satisfaction Score (CSAT) Customer Lifetime Value (CLV) Key Responsibilities: Client Relationship Management … sales and technical teams to scope solutions Deliver proposals, pricing, and commercial negotiations Drive consistent revenue growth within assigned accounts Retention & Customer Success: Proactively manage renewal cycles to maximise retention Identify at-risk accounts and implement recovery plans Ensure smooth onboarding and ongoing client engagement ...

role at the heart of a fast scaling digital business where data directly shapes commercial decisions. You will play a key part in understanding customer behaviour, improving retention, and influencing product and growth strategy through insight. The role offers strong visibility, autonomy, and the chance to genuinely … with analytics embedded across product, growth, and commercial teams. As the business continues to scale, they are investing in senior analytical capability to deepen customer understanding and unlock new opportunities. Collaboration, pragmatism, and outcome focused thinking are central to their culture. The Role You will sit within the analytics ...

services. Oversee the quality and consistency of team outputs ensuring they are delivered on time. Provide actionable recommendations based on data findings to support customer engagement, retention, and loyalty strategies ensuring they add value for clients. Advocate for a culture of knowledge sharing within the team, supporting ...

site launches, and platform changes. Work with merchandising and content teams to improve organic conversion performance. Analyse organic revenue trends, product visibility, and customer search behaviour. Reporting & Analysis Track and report on rankings, traffic, conversions, and revenue performance. Build clear, actionable monthly reports and communicate insights to clients. … relationships with multiple clients simultaneously. Translate technical SEO concepts into commercially focused recommendations. Support upselling opportunities and contribute to client retention and growth. Collaborate with account managers to ensure projects are delivered on time and within scope. Team Collaboration Work closely with content writers, designers, developers, and paid ...