51 to 75 of 194 Customer Service Jobs in Yorkshire

managed services business on an exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a …/DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up more »

range of infrastructure & security disciplines, delivering Business-as-Usual support to all of our IT Infrastructure. The Infrastructure team supports across the business, providing customer service to our practices, who employ more than 8500 colleagues. What the role involves Owning escalations as the subject matter expert for BAU … security/mail hygiene/backups. Manage 3rd party vendors to drive fault resolution and change on software/hardware issues. Manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions. Provide Infrastructure Support to the project team. Proactive monitoring & maintenance more »

range of infrastructure & security disciplines, delivering Business-as-Usual support to all of our IT Infrastructure. The Infrastructure team supports across the business, providing customer service to our practices, who employ more than 8500 colleagues. What the role involves Owning escalations as the subject matter expert for BAU … security/mail hygiene/backups. Manage 3rd party vendors to drive fault resolution and change on software/hardware issues. Manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions. Provide Infrastructure Support to the project team. Proactive monitoring & maintenance more »

now looking for a move into a more commercial role where you can still use your technical knowledge. The role itself will involve managing customer accounts within the North East region (primarily Yorkshire), assuming responsibility for further developing existing relationships with a number of targeted, strategic and named major … customer accounts working to maximise revenue in their core channels which are rental, sales, service and support. The client is looking for someone with the technical knowledge and will train the account management skills. Responsibilities in the role will include Managing existing strategic and named key accounts. Developing … relationships to continue expansion within existing accounts, identifying new target clients and/or submarkets to break into. Maintaining first rate customer service levels Promoting/championing the company s technical expertise and promotion of product and service USPs. Collaborating with internal stakeholders to maximize market share more »

and export clearance processes. You will have strong communication skills and the ability to work on various computer systems. Also, you will have a customer-focused mindset and an interest in developing deeper knowledge of deep sea operations. This is an excellent opportunity to start your career in the … customs systems to produce entries. Communicating with customers regarding import and export requirements Providing support to the customs team to ensure compliance. Preparation of customer quotations Checking documentation and inputting onto the Sequoia system Handling FAS payments Invoicing of jobs Skills and experience: Some knowledge of import/export … provided) Computer literate with experience of various systems Familiarity with Chief, CDS and GVMS systems is durable (training provided) Strong organisational and prioritisation skills Customer service focus Why work for us: Competitive salary and benefits package Casual dress code Pension scheme Partner discounts 25 days annual leave plus more »

forces. Building a new digital platform for the regulator Social Work England. Providing behavioural analysis and insight to drive EE's evolving digital and customer service offering and delivering marketing and operational print management services to the Ministry of Defence Our clients include National Rail Enquiries, the Cabinet … into the Data Services Director and have responsibility for ensuring that our Appian solutions are delivered to the highest quality with value to our customer, future proofing, and scalability at the forefront of your thinking. Associate Consultants are individuals that have begun their Appian journey and will be positively … on new features or products by Appian. The Senior Consultant knows why it is the best way to do something. These are technical and customer facing role, at all times focusing on the creation and measurement of value to our customers, whether external or internal. Responsibilities We're looking more »

with their administrative duties on existing accounts and new customers. Your role focuses on 4 main key areas on a day-to-day basis Customer and team support Managing customer information in CRM Manage and work cancelations Providing various Business teams with insights and reports about our customers … terms and conditions. You plan and organize internal events. You process and check contracts of our key account customers and maintain them. (contract management) Customer inquiries You process and check incoming orders and inquiries from our customers and stakeholders. You are available for our customers and are in contact … with the account partners and cooperation companies and support them with questions and involve other departments to ensure customer satisfaction. You check and confirm incoming cancellations. You adjust master data of customers in Salesforce (CRM). You send access credentials to cooperation partners. Key Competencies and Experience Technical knowledge more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm-wide … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

contract management with external and internal contractor organisations delivering multi discipline projects to achieve value for money and quality. Proven experience of providing excellent customer service. Excellent project management skills. Good knowledge of building construction and repair techniques, building safety and retrofit to current legislation and regulations. Experience of … services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers more »

desk jockey or a clock-watcher; you will enjoy supporting clients face-to-face, creating relationships, and going above and beyond to deliver excellent customer service. What you'll do: Thoroughly monitor and manage backup systems, infrastructure, and data security Communicate technical issues in a way that anyone can … understand Provide top-notch technical support internally and externally Build strong relationships through effective communication at all levels Identify and implement service improvements Prioritize and manage workload to achieve business goals What we're looking for: Full UK Driving License 5+ years' experience in IT Support, with a focus … acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer*** Keywords: 3rd Line Support, IT support, 3rd Line Service Desk, 3rd Line, IT, 2nd Line Support, Senior IT Support, Senior 2nd Line Support, Infrastructure Engineer, IT Engineer, Sheffield, Rotherham, Barnsley, South Yorkshire, Doncaster more »

Our client is a leading global service provider based in Sheffield. We are delighted to be working exclusively with them to source an experienced Payroll Specialist to be at the forefront of assisting their Customers across multiple communication channels. Located in their friendly Sheffield offices you will be part … a dynamic team, tackling challenges and contributing to our top-tier pension support services. Key role responsibilities: Effectively handle, manage, resolve, and log payroll customer contacts received through a range of customer support channels in a timely and professional manner. Liaise with other internal and external partners to … an escalation point for member queries and complaints relevant to the function. Drive continuous improvement initiatives to enhance our pension services. Develop and implement Customer Services Plans and support strategies for assigned projects. Maintain adherence to Quality & Regulatory payroll standards while delivering exceptional service. Assist in training and mentoring more »

be 5 days per week onsite. Main Responsibilities Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly Validated systematic and analytical approach … problem solving with the ability to implement effective business solutions. Previous experience of working with colleagues and users on the resolution of sophisticated IT customer problems, queries and requests would be helpful. Good written, verbal skills and ability to communicate technical information in simple terms to Directors, Board members more »

Duties include booking customers in for eye tests, pre-screening, recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Sunday, 21st July 2024 Start Date Monday, 5th August 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

problem management - Proactive monitoring and health checks - Adhere to incident management controls, tools and SLA's - Adhere to SOX controls and procedures. Development - Evaluate customer needs and requirements - Design and development - Test solution and present to UAT - Implementation to production systems - Post implementation hyper support Training - Provide appropriate training … and strive for continuous improvement, both for the team, and personally. * Socially confident, with strong influencing skills * Methodical, analytical, and conscientious approach, particularly regarding customer service. * Demonstrable experience of the Software Development Life Cycle (SDLC) using associated tools. * Skilled in the production of functional and detailed design specification documents. more »

software industry. Their unique, tailored approach empowers small businesses and large enterprises alike, and their platform is backed by a reputation for innovation and customer success. This is an exciting opportunity for an experienced sales professional to join their dynamic team and make a real impact. Why this company … Market Leader: They are a recognised innovator in the software space, with a global customer base and a track record of success. Consultative Approach: They focus on building lasting partnerships with clients, understanding their unique needs, and delivering tailored solutions. Strong Reputation: They are known for their exceptional customer service, cutting-edge technology, and commitment to client success. Remote Working: Enjoy the flexibility and autonomy of working from home while being part of a collaborative and supportive team. Rewards & Benefits: Competitive Salary: £40,000 - £45,000 basic salary, with an on-target earning potential of £70,000. more »

The Service Delivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between IT … services and all business areas. Your deep expertise in our processes will be invaluable. Reporting to the Head of Service Operations, you will forge strong partnerships with IT business partners, business stakeholders, and supplier communities. About DFS It takes a whole lot of passion to be at the centre … everyone feels at home. What you'll be doing Accountable for the efficient running and delivery of IT services to the whole group Highly customer focused and can interpret IT issues into business/customer impacts Acts as an escalation point for both the user community and IT more »

and controlling the stock of IT equipment, imaging and building desktops and laptops, log support tickets in accordance with their IT Support processes, provide customer service focused technical support to end users and much more. Throughout your journey you will be closely supported by the IT Manager and … use Prepare equipment to be dispatched to sites when needed Log support tickets in accordance with their IT Support processes and maintain documentation Provide customer service focused technical support to their end users Escalate more complex support issues to the relevant member of the IT team Support users more »

Benefits: • 33 holidays (inc Bank Holidays) • Free parking onsite • Great working environment Are you fluent in Italian and passionate about delivering exceptional customer service? Elevation Recruitment Group is delighted to be working with a key client based in Rotherham, who is seeking an enthusiastic and dedicated Italian Speaking … Customer Service Advisor to join their dynamic customer service team. Italian Customer Service Advisor Key Responsibilities: Responding to customer enquiries via phone, email, and chat in both Italian and English Providing accurate information regarding products and services Resolving customer issues in a … timely and efficient manner Maintaining up-to-date knowledge of company products, services, and policies Collaborating with team members and other departments to ensure customer satisfaction Documenting customer interactions and updating customer records Requirements of the Italian Customer Service Advisor: Fluency in Italian and English more »

of OEH Finance. You will be joining a team that provides vital support to the Business, providing high level administration and support, delivering excellent customer service on a variety of Accounts Receivable and Inter-Office activities, and enabling customers to focus on their core business objectives contributing to … write offs and other adhoc cash receipts. To investigate all unallocated cash entries on the day of receipt, to clear all items within the service level agreements set. To use all methods available to correctly allocate or refund the credit entry. This will include daily contact with client’s … need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG. Our Locations: Our core Central Service hub for this role are: Leeds Birmingham You will be expected to work from office 2 days per week. Find out more: Within Central more »

an infrastructure and network support background. The Infrastructure Services Analyst would help deliver comprehensive 3rd line support services, including patching, monitoring, and maintenance of customer IT infrastructure. The successful candidate will play a key role in providing technical support across a spectrum of technologies, including the Microsoft stack, VMware … with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment. Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. Participate in a shift-rota during core business hours M-F/0800 - 1800 Participate in an … on-call rotation to provide out-of-hours support outside of core business hours. Providing excellent customer service via the telephone, ticketing system, email system and face to face. To always be willing to carry out any other reasonable request. Adhere to asset and access management policies and more »

are we looking for? Previous Transformation Programme experience. Strong ERP experience - ideally experience working with a Microsoft ERP. Ability to deliver high levels of customer service. Experience working in a project management environment. What's on offer? Free parking on site. Flexibility with start/finish times. Hybrid working. more »

/Application support experience while working for one of the UKs fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility. The role will be … issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using … working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits more »

Field Service Engineer Leeds LS18 Permanent, Full-time Salary - £37,000 - £43,000 per annum dependent upon experience. Location Location – M62-M6 corridor 50-80 miles radius Full job description About the role We're looking for an experienced Hands-on Electromechanical Engineer. Working within our clients busy Technical … to confidently advise on both, including performing film optimisation work on any type of pallet wrapping machine. You'll have excellent interpersonal skills and customer service ability, having the ability to empathise with customers and work closely with them to ensure they're left very happy. You will … be a strong ambassador for us throughout all customer interactions. Other Responsibilities · Management of all associated procedures to ensure everything is properly logged and charged in a timely fashion. · Management of all health & safety aspects of this role. · Providing full technical support to sales colleagues. · Carrying out comprehensive customer more »

apprenticeship role targeting midlevel and corporate markets You will be expected to self-generate leads, qualify all potential opportunities, manage and develop a growing customer base Achieve and deliver on all set targets and kpis Deliver high levels of customer service and professionalism at all times Consultative … IT Technical Salesperson Apprenticeship qualification (L3ITTS) trains apprentices to sell their business’ technical products and services Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough Business administrator, Level 3 (A level) understanding of existing and emerging technologies Firebrands course is delivered either … world class vendor certifications in addition to the IT Technical Sales apprenticeship: Microsoft Certified Azure Fundamentals Microsoft Certified 365 Fundamentals Masterclass 1 - Engaging the Customer Masterclass 2 - Negotiation Skills Masterclass 3 – Becoming the next top seller Key areas covered are: Communication skills Customer service IT Infrastructures Effective more »

IT Service Desk Technician Location: Hull Salary: £28,500 per annum The Role The IT department are looking for someone to fill the vacancy of Service Desk Technician for the Hull office. The role will be suited to someone who is technically minded, reliable, and like to help … technology and the internet, movement of IT equipment, creation of knowledge base articles for team members and users. Role Profile: Supporting end users with service requests and incidents via Jira, their call logging system and ensuring that tickets contain sufficient information to be acted upon Looking after queries relating … to system software, applications and hardware Follow customer issues through to their conclusion to ensure they are resolved Ensure all contacts and actions are logged in Jira and regular updates provided to the customer Ensure that issues that cannot be resolved by the service desk are escalated more »