improving the lives of our clients and their customers by creating better environments in which to work, live and learn. Purpose of the Role / Role Overview: The Field Based 2nd Line Support Technician position will be a dynamic, self-motivated ICT Professional with the opportunity to perform a … own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties / Key Responsibilities: Service Deliver / Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be … and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software / hardware information and to remotely administer systems. Assist in the monitoring of Sureserve Group infrastructure, raising support calls and escalating when appropriate. Responsible for more »
Lead a team of highly experienced engineers. Responsible for managing the ITIL disciplines alongside your peers. Please see full job description. Person Specification QUALIFICATIONS / TRAINING Essential Educated to master's degree or equivalent level of experience within and IM&T Management sector Foundation Certificate (ITIL) Desirable Degree in … within Incident and Problem Management processes, including the development of these services. Excellent organisational and time management skills. High level of experience around planning / design and development of new multiservice IM&T services, High level of knowledge of IT support technologies such as PDQ, SCCM, Active Directory, Virtual … working in a customer focused environment at a management level. Proven track record of producing analytical data with a view to resolving complex issues / problems Good Level of Project Management experience Aptitude and ability to manage conflicts and challengers to a successful outcome. High Level of experience of more »
South Yorkshire, United Kingdom Hybrid / WFH Options
Som3
Role: Information Security Consultant Benefits: £65,000 - £75,000 + Benefits Location: South Yorkshire (Hybrid) Are you an experienced security professional with a passion for managing information security? Our client is currently on the lookout for a permanent information security more »