1 to 17 of 17 ITSM Jobs in Yorkshire

purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »

several sites and the varying companies under the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration … to fully understand the issues. Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems. Assist in the monitoring more »

across public sector in the UK Background selling across a number of the following services and products - modern workplace, cloud, storage, connectivity, infrastructure, testing, ITSM, business intelligence, data analytics, cyber security Evidence of winning new logos with local government customers Someone who is adept at business development and shaping of more »

in a managed IT services environment Background selling across a number of the following services and products - modern workplace, cloud, storage, connectivity, infrastructure, testing, ITSM, business intelligence, data analytics, cyber security Evidence of winning new logos with enterprise/corporate customers Existing and current stakeholder relationships across the enterprise sector more »

customer. Objectives of the role: To achieve a smooth transition from sales to delivery using known and effective methodologies eg Global Method and IT Service Management To manage, coordinate and deliver a new or enhanced MPS solution to the customer Act upon and resolve issues quickly and effectively with internal more »

Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives. Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution more »

developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth. Our IT Service Management Governance/Tech Delivery team is responsible for the provision and delivery of comprehensive Governance and reporting. We aim to protect and enhance the … to mitigate and control IT Operational risks. As part of the team, you’ll provide advice and guidance to internal PwC teams on IT Service Management framework, standards and approaches in accordance with PwC policies and principles. Skills required: Maintaining data to ensure accuracy and accessibility for effective decision-making … data integration to support business operations. Collaborate with cross-functional teams to integrate data quality measures into the ITSM lifecycle. Ensure adherence to IT Service Management framework with Tech Delivery. Help to enhance and develop/implement robust IT compliance policies, procedures, and controls to meet regulatory requirements. Working with more »

desirable as a Digital Support Analyst. Experience working in a housing related organisation Experience of Housing Management Systems ITIL v3 Foundation Certificate in IT Service Management certification Experience in Door Access systems Service Desk Institute Service Desk Analyst certification Career Progression At LHP, we are committed to investing in the more »

time fixes. Information gathering, qualification and prioritisation of new support requests ensuring allocation to the correct support team. Logging relevant information onto the internal ITSM tool – SMAX. Administration of customer account information ensuring that all relevant details are kept current and up to date. Provide first time fixes for support more »

looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process … with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. more »

ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to more »

purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »

on call 1 week out of every 5 (will decrease as team gets grows) 🎰 Industry: Online Casino/Sportsbetting 🛠 Key Skills: Sys Admin, ITIL, ITSM We're seeking a Lead Engineer to join a global Tech team. In this dynamic environment, you'll lead a team, drive service excellence, and more »

First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets more »

remedy vulnerabilities Ensure that build baselines are tested for reliability, functionality, and security Consult on hardware solutions and provide guidance on hardware standards Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management Play a key role in developing and implementing service improvements … BGP and OSPF) Detailed and working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS Understanding of ITSM toolsets (Freshservice being desirable) Confident in communicating with management and colleagues alike, whilst being diplomatic and professionally focused Able to work well under pressure with more »

technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and more »

Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story. Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Leeming Bar. Our client, known more »