2 of 2 Remote Key Management Jobs in Yorkshire

as quoted Communicating new release information and ensuring upgrade processes are planned and executed seamlessly Directing and assisting the Support team where required with upgrade processes or for other key routine items Ensuring that inbound support requests are clearly defined, categorised and prioritised, in collaboration with support teams in other geographies Ensuring good response times and close communication while … solving mentality – for high priority customers and partners there may be an occasional requirement to assist the Extended Support team in handling complex issues and need careful nurturing and management Providing training as needed to customers and partners (LMS will replace this need) Validating, documenting and logging of enhancement requests coming from clients and partners Working with appropriate teams … to ensure that (a) architecture and deployment guides, (b) training slides and (c) any other useful materials are updated and maintained Hosting scheduled calls and remote sessions with key customer and partner accounts to assist and maintain service calls, provide further advice, guidance where needed Learning and understanding Ascertia’s products, PKI, and key regulations including EU eIDAS More ❯

as quoted Communicating new release information and ensuring upgrade processes are planned and executed seamlessly Directing and assisting the Support team where required with upgrade processes or for other key routine items Ensuring that inbound support requests are clearly defined, categorised and prioritised, in collaboration with support teams in other geographies Ensuring good response times and close communication while … solving mentality – for high priority customers and partners there may be an occasional requirement to assist the Extended Support team in handling complex issues and need careful nurturing and management Providing training as needed to customers and partners (LMS will replace this need) Validating, documenting and logging of enhancement requests coming from clients and partners Working with appropriate teams … to ensure that (a) architecture and deployment guides, (b) training slides and (c) any other useful materials are updated and maintained Hosting scheduled calls and remote sessions with key customer and partner accounts to assist and maintain service calls, provide further advice, guidance where needed Learning and understanding Ascertia’s products, PKI, and key regulations including EU eIDAS More ❯