13 of 13 Remote Knowledge Management Jobs in Yorkshire

Performance Indicators (KPIs), striving for continuous improvement. Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution. Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery. Develop and grow – Expand your technical expertise, support first-time … skills – Excellent written and verbal communication, with the ability to explain technical solutions in clear, simple terms to non-technical users. Technical and analytical ability – Experience using IT Service Management (ITSM) tools, with strong problem-solving skills and a logical approach to diagnosing technical issues. Time management and adaptability – Proven ability to prioritise tasks, work under pressure, and More ❯

to join our IT team on a permanent contract. You will provide 1st line incident and response service to APG’s platforms and applications that also extends to incident management and liaising with third parties. We also have a 12-month fixed term contract available to cover maternity. Employment type: Permanent/Fixed Term (12 months) Location: AutoProtect Group … from triage to resolution Enthusiastic and curious to learn Great communication skill both on the phone and email, ensuring detailed, accurate information is documented in a concise way Undertake knowledge management activities: identifying, controlling, and storing any pertinent information and maintaining knowledge items to ensure that they are current, relevant and validated Understanding the basic data flows … between systems Basic understanding of ITIL processes Ability to explain complex problems to those with limited technical knowledge and experience Good organizational and time management skills with the ability to multi-task and meet deadlines Exceptional customer service and relationship management skills Applications and platform (Non-Development) include but not limited to – Security Platforms, ServiceNow, Access Dimensions More ❯

Corporate Resources and Business Improvement The Resources and Business Improvement directorate is led by Dianne Tramner It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance & Assurance, Executive Support Team and leadership of all our shared services across the GLA Group. About The Team The Information Governance & Assurance (IG&A) team supports the … its data, ensuring its integrity and security is paramount, supports the Authority in its compliance with legislation, to include Freedom of Information (FOI) requests, Environmental Information Regulations (EIR), records management, information security and data protection law. The team also provides assurance to the business that the information it holds is securely processed. There is the need to improve Knowledge and Information management strategy within the GLA to effectively and efficiently improve where and how we store information that is readily accessible and central to policy teams and projects. This will ensure that project delivery and management decisions run smoothly, with information stored in a structured manner and aligned to retention period. About The Role The team More ❯

months Hours of work: 35 Location: 1600 Stellar Drive (100% remote) Job Overview – Performs day-to-day administration of the ServiceNow HR Service Delivery applications, including: HR Case Management HR Knowledge Management Employee Service Center (Portal) Enterprise Onboarding and Transitions (Lifecycle Events) Employee Document Management Performance Analytics for HR – Participates in requirements discussions – Coordinates with HRIT … business requirements into technical requirements – Provides ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup – Builds reports, gauges, and home pages – Searches, populates, and customizes the HR knowledge base – Maintains service level agreements (SLA) and monitors SLA workflows – Participates in all phases of testing and go-live activities – Maintains the configuration and updates to the HR platform … once the system is live, in partnership with the Platform Administrator Qualifications Skills – 5+ years’ experience implementing, configuring and customizing ServiceNow – 5+ years’ experience with HR Service Management and related tools – Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors) – Knowledge of related HR systems and their functions – Experience in implementing ServiceNow processes and functions Training – Foundations More ❯

opportunity to join us as an Application Support Developer! You'll join a forward thinking, supportive and driven team, carrying out second line IT support activities including Incident, Problem & Knowledge Management processes. The L2 Development Support team are a key contributor to IT Service and are responsible for technical escalations within Evri. We're looking for an ambitious … Provide support to help with the smooth transition of new features and applications into Production and IT Service Contribute to the evolution of the products and services through Problem Management and Service Improvement activities Perform Knowledge Transfer and ‘shift left' into and out of the L2 team to continually improve our level of support to clients and customers … are looking for: Information Technology degree or equivalent qualifications are desirable but not essential. A desire to take ownership of your own learning and development, you're hungry for knowledge and always keen to ask questions and understand the details. Previous experience in an IT Support role is desirable Proficient in SQL scripting Previous experience supporting cloud-based IT More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain. Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management technologies to streamline the capture, analysis, reporting … Forge executive relationships and deliver growth in IDBS’s key customers and targets. Deliver world class commercial planning and execution, aligned to company strategy while maintaining rigour in daily management and reporting Engagement : Drive in-person engagement with key stakeholders withing existing and target accounts. Build relationships and influence strategy for both short term and long term growth Performance More ❯