7 of 7 Remote/Hybrid Problem Management Jobs in Yorkshire

customers. This role involves collaborating with various stakeholders, managing service performance, and driving continuous improvement initiatives. In this role, you will: Service Lifecycle Management : Oversee the design, implementation, operation, and improvement of IT services. Stakeholder Collaboration : Engage with business and technical stakeholders to ensure service alignment with organizational needs. … customer satisfaction Performance Monitoring : Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality. Capacity Management : Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future ...

customers. This role involves collaborating with various stakeholders, managing service performance, and driving continuous improvement initiatives. In this role, you will: Service Lifecycle Management : Oversee the design, implementation, operation, and improvement of IT services. Stakeholder Collaboration : Engage with business and technical stakeholders to ensure service alignment with organizational needs. … customer satisfaction Performance Monitoring : Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality. Capacity Management : Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness ...

work * Personally lead strategic initiatives while overseeing wider project portfolios * Act as the senior escalation point for platform-related issues * Own release, incident and problem management processes Platform & Commercial Ownership * Drive ongoing optimisation of e-commerce platforms (performance, usability, conversion) * Contribute to scalable platform roadmaps aligned to business … Team *Support budget and resource planning * Improve and evolve platform delivery processes * Encourage innovation, including adoption of emerging technologies such as AI Leadership & Stakeholder Management: * You are a confident, delivery-focused technology leader who combines commercial awareness with technical credibility. * Line management experience within e-commerce, platform ...

deliver complex technical support and project delivery across the organisations IBM MQ estate on z/OS, with a strong focus on incident resolution, problem management and system stability. The role supports critical platforms across multiple business divisions including digital, payments, retail and insurance, while contributing to technology … This position includes participation in out of hours deployments and migrations. RESPONSIBILITIES Provide technical support across complex MQ environments to tight timescales Deliver incident, problem and change resolution across critical systems Drive delivery against the technology roadmap with key stakeholders Enforce standardisation and support continuous improvement initiatives Collaborate across ...

transformation programmes Conduct deep dives into infrastructure, cloud and legacy risks Assess design and operating effectiveness of key technology controls Ensure incident and problem management themes are understood and addressed at root cause Digitisation & Infrastructure Visibility Drive improved visualisation and reporting of technology risk across the estate Ensure ...

transformation programmes Conduct deep dives into infrastructure, cloud and legacy risks Assess design and operating effectiveness of key technology controls Ensure incident and problem management themes are understood and addressed at root cause Digitisation & Infrastructure Visibility Drive improved visualisation and reporting of technology risk across the estate Ensure ...