Senior Service Quality Manager
- Hiring Organisation
- Undisclosed
- Location
- Sheffield, UK
Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation to improve operational efficiency and response times. Collaborate with SRE and DevOps teams to integrate automation … Strong problem-solving skills and the ability to perform under pressure during critical incidents. Proactive mindset with a commitment to driving operational excellence and process improvement. Additional Requirements: Willingness to participate in on-call rotations for critical incident support. Ability to work across time zones to coordinate with global ...