1 to 2 of 2 Remedy ITSM Jobs in Yorkshire

Ability to remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days annual leave Birthday privilege day and Christmas more »

that all incidents are assigned and escalated appropriately to assist all Digital Services team to meet or exceed agreed Service Levels. - Administration of the ITSM tool. To ensure the system is up to date and to continually review the quality of the system. Engage with ITSM vendor for … Experience in the support of corporate IT systems. Experience of Automated Call distribution and IT incident management systems. Desirable Experience of IT Service Management (ITSM) Experience with endpoint monitoring and management tools, such as Remedy on Demand (RoD), BMC Helix or Service Now (or equivalent Experience of more »