2 of 2 Remote Desktop Jobs in Yorkshire

SLAs for infrastructure incidents and problems - ensuring your tickets are resolved to the end users satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remote desktop etc. Follow change management process to document, implement and verify changes. Pro-active research, diagnosis, troubleshooting, and identification of solutions to resolve ...

essential. Responsibilities: Logging, prioritisation and escalation of IT issues and requests within our Jira CMS. Resolution of all support issues and requests via telephone, Remote Desktop, or desk-side assistance. Develop and maintain good working relationships with key stakeholders, internal users, and suppliers. Assist the IT Operations & Security ...