Service Desk Team Lead
Edinburgh, York Place, City of Edinburgh, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Quorum Network Resources
provide additional support to other teams at short notice. This is not a core IT role, as the requirements align more with people and resource management, however the Service Desk Lead should be well versed in the key IT applications we support, working closely with our Technical Team … supporting a team of technical IT Analysts to deliver a quality service to our clients Driving incident closures, service request fulfilment and ticket quality management standards across the team Driving service delivery to SLA guidelines and specific client engagement needs, ensuring all SLA's and KPI's are met … reports on team metrics Provide cover for the Head of Managed Service Operations and act as an escalation point in their absence Rota and resource management of support shifts and on-call support Technical Skills Required: Microsoft Teams - Shift Management, Teams Channel management and call monitoring. more »
Employment Type: Permanent
Posted: