1 to 25 of 27 Remote Service Delivery Jobs in Yorkshire

Were Hiring! Principal IT Service Delivery Manager Location: Morley/Hybrid Department: IT Services At EVRiwe lead the way in delivery, and always on the lookout for new talent! Were market leaders and we invest to keep on growing. We aim to think inside and outside the box, striving to be the carrier of choice for every … consumer in the UK. We have an exciting opportunity for a Principal IT Service Delivery Manager to join the Evri IT team. Your Mission As our Principal IT Service Delivery Manager , youll be the driving force behind how we design, deliver, and continuously improve IT services across Evri. Youll lead with vision and purpose, ensuring our … technology supports our people and customers. Interested? Then here is what you need to be successful at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and More ❯

Job summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations. They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security and cost-effective provision of these services. They … Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service … with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Main duties of the job Key responsibilities More ❯

collaboration, and compliance across our UK business. This role will work closely with existing IT support functions and may evolve to take ownership of aspects of the IT support service, depending on how the organisation grows. The successful candidate will bring a collaborative approach, helping to align support and workplace technologies for a seamless user experience. While predominantly based … Design Contribute to the technical strategy and roadmap for workplace technologies in the UK, aligned with PEXA Group's global standards and goals. Take primary responsibility for execution and delivery of the strategy, balancing the everyday needs of the business with delivery of projects and initiatives. Design and maintain secure, scalable solutions using Microsoft AD, Entra ID (Azure … ID and legacy AD policies, structures, and access controls. Operations & Support Collaborate with the owner of IT support services to ensure alignment of incident resolution, device lifecycle management, and service experience. Provide leadership and technical guidance on workplace-related support issues, with potential to assume line management or service ownership as the organisation grows. Act as the senior More ❯

collaboration, and compliance across our UK business. This role will work closely with existing IT support functions and may evolve to take ownership of aspects of the IT support service, depending on how the organisation grows. The successful candidate will bring a collaborative approach, helping to align support and workplace technologies for a seamless user experience. While predominantly based … Design Contribute to the technical strategy and roadmap for workplace technologies in the UK, aligned with PEXA Group's global standards and goals. Take primary responsibility for execution and delivery of the strategy, balancing the everyday needs of the business with delivery of projects and initiatives. Design and maintain secure, scalable solutions using Microsoft AD, Entra ID (Azure … ID and legacy AD policies, structures, and access controls. Operations & Support Collaborate with the owner of IT support services to ensure alignment of incident resolution, device lifecycle management, and service experience. Provide leadership and technical guidance on workplace-related support issues, with potential to assume line management or service ownership as the organisation grows. Act as the senior More ❯

Service Delivery Manager Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a … technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution … root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as an incident commander during high-priority events Identify and address training needs across the support team Champion customer-centric support and process automation About You More ❯

public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an ITAM Analyst to join our team on a permanent … basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds, this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. … The current Service Delivery offers prospective candidates the opportunity for significant recognition, skills and technology exposure, and career development and training across multiple business areas. Key responsibilities Oversee IT Asset Management (ITAM) lifecycle: Manage procurement, deployment, maintenance, and disposal of IT assets, ensuring accurate inventory and compliance. Manage digital certificates: Ensure timely renewals, compliance with security policies, and More ❯

Up to £35,000 Employment Type: Full Time, Permanent About the Role: We are seeking a motivated and experienced 1st Line Support Team Leader to join a growing Managed Service Provider (MSP) based in Sheffield. This is a hybrid role offering the opportunity to combine hands-on technical support with team leadership and operational responsibilities. You'll lead a … small, dynamic team providing exceptional 1st line IT support to a diverse customer base, ensuring high standards of service delivery while supporting internal process improvements. The role includes overseeing ticket progression, managing performance, and handling technical escalations to 2nd/3rd line teams. Key Responsibilities: Team Leadership & Management Lead and mentor a team of 1st Line Support Technicians … 1s, probation reviews, and performance appraisals. Manage team rotas, absence/holiday tracking, and provide return-to-work support. Monitor KPIs and SLAs, ensuring team targets are met and service quality remains high. Identify and implement team training needs to support ongoing development. Escalate staffing or performance concerns to senior management as needed. Service Desk & Operational Responsibilities Oversee More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We're Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of system integration, APIs, and data governance. Familiarity with automation tools More ❯

2nd Line Delivery Manager - Leeds (Hybrid) Salary: From £40,000 per annum Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem … technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution … root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as an incident commander during high-priority events Identify and address training needs across the support team Champion customer-centric support and process automation About You More ❯

Development Manager (Managed Services) Location: Leeds, West Yorkshire Salary: £35,000-£40,000 OTE £85,000+ (Uncapped) + Training Budget, Private Healthcare, Pool Cars, 30 Days Holiday (rising with service), Hybrid Working We’re looking for a Business Development Manager to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key … sales campaigns (email, LinkedIn, webinars)- Work with presales and technical teams to build tailored IT solutions- Qualify and progress opportunities using the MEDIC sales framework- Handover to project and service delivery teams for onboarding- Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years’ experience in a Managed Service Provider (MSP) or IT … in a business that truly values quality and long-term client relationships. Apply now or get in touch for a confidential conversation. Keywords: IT Sales, Business Development Manager, Managed Service Provider, MSP, Microsoft Licensing, Cloud Sales, CSP Sales, Professional Services Sales, Microsoft 365, Azure, Cyber Security Sales, Leeds IT Jobs, Hybrid Sales Role, Technical Sales, SaaS Sales, IT Solutions More ❯

Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and … and operational resilience specialists to help shape the regulators' joint oversight approach for Critical Third Parties (CTPs) and their services supporting the financial sector Contribute to the preparation and delivery of departmental engagements with a broad range of stakeholders, including HM Treasury, the Bank of England, PRA, National Cyber Security Centre and I nternational counterparts Assess CTPs' compliance against … strategy, doing thematic reviews, preparing meeting agendas and drafting internal briefings Participate in discussions with senior leaders from CTPs (e.g. CISOs, CIOs, COOs) focused on the resilience of their service delivery What will you get from the role? This role provides a meaningful opportunity to support the Department's strategic commitment to reducing operational disruption across financial services More ❯

times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: We are looking for a Proactive Network Specialist to join the Customer Field Services department within the Wastewater … Service Delivery Business Unit at Yorkshire Water to help us to deliver a better and more efficient service for our customers. Could this be you? The role will cover the Yorkshire region and is a flexible hybrid working arrangement, however, there will be an expectation that time will be spent working from the operational sites from where … achieved, we require a thorough review and audit of follow on work raised from the SMP. End to end management of the jobs from release through to completion via service partners. You will support a centre of excellence for sewer flooding; responsible for supporting the implementation of the company's sewer flooding strategy, as well as tactical interventions to More ❯

days per week on-site, including Mondays) Contract: 12 months Rate: Umbrella Are you a Mac expert ready to lead the development of an enterprise-grade Apple support service? We're looking for a Mac Specialist to join a high-performing service desk team, taking a lead role in building and delivering first-class macOS support across a … Mentor junior staff and champion best practices for Apple support. Use ServiceNow to manage incidents, track trends, and ensure SLAs are met. Collaborate with cross-functional teams to enhance service delivery. Stay current on the latest macOS updates, features, and security protocols. What we're looking for: Strong hands-on experience with macOS and Apple hardware in a corporate … skills and the confidence to lead in a support environment. Apple certifications (ACSP, ACTC) are highly desirable. This is an exciting opportunity to shape and lead a Mac support service from the ground up, in a collaborative and forward-thinking setting. Apply now by clicking the button below. If you haven't heard from us within 48 hours, unfortunately More ❯

Contract Opportunity: IT Project Manager – £450/day – Outside IR35 – Remote Are you an experienced IT Project Manager with a strong background in Managed Service Providers (MSPs) and Financial Services We’re looking for a confident, delivery-focused professional to join a dynamic team on a 3-month contract . Key Details: Role : IT Project Manager Type : Contract … Proven experience delivering IT projects in MSP environments Strong understanding of financial services sector requirements Ability to manage multiple stakeholders and vendors Generalist IT knowledge across infrastructure, cloud, and service delivery Excellent communication and organisational skills Nice to Have: Certifications such as Prince2 , PMP , or Agile/Scrum Experience with regulatory or compliance-driven projects More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯

opportunity Our Global Tax & Legal Digital Innovation AI Program Assistant Manager will have responsibilities and duties organized around two operational workstreams of the Digital Innovation team's AI program; Service Delivery Transformation and AI Experimentation initiatives. Responsibilities: Service Delivery Transformation Collaborate with GT&L Platforms & Digital Transformation, Chief Technology Office and Global Asset Program CoE to … across a selection of the following skills: Project Management, technology development and prioritization, innovation management, new product ideation, serving in complex, matrixed, or multi-faceted environments, or equivalent. GenAI service delivery transformation and/or client activations. Ability to develop effective relationships at all levels, including senior and executive leadership. Exhibits excellent organization and Program/Project Management More ❯

right Job Reference: 5c4661ede500 Job Views: 2 Posted: 12.07.2025 Expiry Date: 26.08.2025 col-wide Job Description: Job Description About Pine Media Pine Media is a Sheffield-based alternative Internet Service Provider (ISP), specialising in delivering Fibre to the Premises (FTTP) connectivity to both businesses and residential customers across urban and rural areas. We are constructing our own fibre optic … network, utilising a combination of Openreach ducts and poles, as well as our own infrastructure. The Role We're seeking an experienced, competent L2C engineer to join our Service Delivery team (SD). The successful candidate will also collaborate closely with our Fibre Network Delivery team (FND), who are responsible for building fibre to our nodes on … from CSP to the customer's desired ONT location. - Splice the drop cable to the inside/out cable inside the CSP. FND - On occasion, assisting the Fibre Network Delivery team with deployment of new fibre; inside MDUs and across our outside plant network. This is a customer-facing role and requires you to embody our brand values during More ❯

Home Office Quality Assurance and Testing Team (QAT) within Digital, Data and Technology (DDaT) Quality is at the heart of everything we do. We provide a large-scale shared service, delivered through 900+ QA professionals. It supports services that are essential for the UK! We won the Testing Team of the Year at the 2024 European Software Testing Awards … Portfolio.The Home Office Automation and Innovation portfolio delivers the government's commitment to "set the standard for excellence in the AI age" - harnessing cutting-edge technology to revolutionise public service delivery. As outlined in the Government's Generative AI Framework, we're in "a period of rapid and exciting technological changes, which offers huge potential", and we're turning … at Pace We've delivered millions in efficiency savings by automating routine tasks, allowing colleagues to focus on complex human-centred work. Our solutions create meaningful improvements in public service delivery. Join Our Team Work with our Automation Centre, Data Science and Evaluation team, or Innovation Lab to: Build solutions improving lives nationwide. Work with diverse AI and automation More ❯

delivering services from more than 30 locations, this organisation is on a mission to help people thriveright where they live. Now, as they embark on a transformative journey of service improvement and growth, theyre seeking a visionary leader to join their Executive Team to drive excellence and commercial success across all corporate functions. Your Mission As Executive Director of … rigour, compliance, and strategic investment. Champion innovation and continuous improvement, embedding a culture of high performance, commerciality, and sustainable change. Build strategic partnerships and unlock commercial opportunities to elevate service delivery and Group growth. Foster a values-led, inclusive culture that empowers people and drives organisational success. Who Were Looking For Youre a dynamic, collaborative, and forward-thinking More ❯

speak with prospective candidates about flexible working arrangements. Key Responsibilities General duties include, but are not limited to: Manage a complex individual caseload with minimal supervision, ensuring high-quality service delivery at all stages. Supervise, mentor, and support junior team members, offering technical guidance and contributing to their professional development. Build and maintain strong client relationships, attending client More ❯

Harewood, Leeds, United Kingdom - Full Time Location : Hybrid - Remote/Harewood, Leeds Position Title : Enterprise Delivery Manager Job Type : Full-Time About Us Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed … meeting your organization's compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster. Job Summary: The Enterprise Delivery Manager will be responsible for overseeing the delivery of our data backup solutions to enterprise clients. This role involves managing the end-to-end service delivery … our services meet or exceed client expectations. The ideal candidate will possess strong leadership skills, technical understanding of our backup solutions, and a passion for customer satisfaction. Key Responsibilities Service Delivery Management Oversee the implementation and delivery of data backup services to enterprise clients. Ensure that services are delivered on time, within scope, and within budget. Develop More ❯

Service Manager – Active Together Cherry Tree Court, Hull (on-site) Active Together is a multimodal prehabilitation and rehabilitation service that has been developed by world leading academics and practitioners at the Advanced Wellbeing Research Centre (AWRC) at Sheffield Hallam University and funded by Yorkshire Cancer Research. We are currently looking for a Service Manager to join our … Active Together team. Reporting to the Head of Active Together, your role will be to establish, implement, manage, and support the continuing improvement of the prehabilitation and rehabilitation service for cancer patients at the newly developed Active Together centre in Hull. Acting as the non-clinical lead, the role ensures the service is safe, effective, and aligned with … the Active Together service design while delivering value for money for the charity. In addition to overseeing service delivery, the post holder will be responsible for managing the facility itself, including offices, consultation rooms, and three gym studio spaces. The role provides line management of the Service Administrator and supporting the Lead Fitness Instructor, ensuring efficient More ❯