2 of 2 Remote/Hybrid Support Analyst Jobs in Yorkshire

Product Support Analyst Join a fast-growing SaaS business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base. … depending on experience Industry: Cyber Security/SaaS What You’ll Be Doing: Act as the first point of contact for customers needing product support across phone and email. Diagnose and resolve technical queries quickly, with a strong focus on achieving high first-line resolution rates. Take ownership ...

Description IT Support Analyst – Fully Remote Location: Fully Remote – UK Based Salary: £28,000–£36,000, depending on experience Hours: Monday–Friday The Opportunity FindCore are thrilled to be assisting a well-established and growing business with the recruitment of an IT Support Analyst. This … supportive technical team, providing remote assistance to users and helping ensure systems, software and equipment operate effectively. Key Responsibilities Provide first-line technical support to users by telephone, email and remote-access tools Log, manage and update support tickets accurately Set up user accounts, devices and system access ...