2 of 2 WFM Jobs in Yorkshire

an experienced engineer to add to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams/service managers/project … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed whilst reporting into the client's regional lead. Approve system requirements, estimation, functional … and other activities to ensure architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service related faults and application of recommend product fixes where appropriate on the Verint Workforce Management platform. Capture and Analysis of V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change management. Set high level design objectives, and More ❯

abilities to address client needs effectively. Self-motivated with a results-oriented mindset and a drive to achieve targets. Familiarity with the software industry and/or experience in workforce management is a plus. ClearCourse Employee Benefits Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave More ❯