1 to 25 of 305 WFM Jobs in England

using ETL such as Pentaho, SSIS and reporting tools as SSRS, Report builder. Experience with BI tool such as Power BI MicroStrategy, Tableau. Experience in Data management, Big Data, WFM, CRM and Telephony system is a strong advantage. Ability to work in muti-task effectively Fast learner and able to work well under pressure, good team spirit. Good problem solving … + amazing bonus/benefits package Manager - Strategy & Performance Transformation (Industrial Manufacturing & Defence) Slough, England, United Kingdom 4 days ago London, England, United Kingdom 1 week ago Analyst - Operations (Workforce Management) London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 months ago London, England, United Kingdom 1 month ago Business More ❯

on accuracy. Ability to work under pressure and meet deadlines. Added Bonus If You Have Experience in payment services. Experience working in the financial services industry. Knowledge of NICE WFM system Knowledge of additional data visualization tools (e.g., Tableau, Qlik). Experience in designing and maintaining Power BI dashboards Familiarity with programming languages such as R or Python for data More ❯

on accuracy. Ability to work under pressure and meet deadlines. Added bonus if you have: Experience in payment services. Experience working in the financial services industry. Knowledge of NICE WFM system Knowledge of additional data visualization tools (e.g., Tableau, Qlik). Experience in designing and maintaining Power BI dashboards Familiarity with programming languages such as R or Python for data More ❯

risk identification. Collaborate with the Workforce Lead on strategic workforce planning initiatives. Create and maintain workforce planning reports and dashboards for leadership and teams. Recommend improvements to scheduling tools, workforce management systems, and processes. Work with the Head of 24/7 Mental Health Services to inform clinical operations and staffing decisions. Support business growth through data-led recommendations and More ❯

skills to influence at all levels of the organisation. Results-driven, with a focus on delivering measurable impact through data. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a More ❯

is the UKs leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service quality, and system integration across multiple platforms. … Overview The Senior Business Analyst will play a key role in requirements gathering, business process analysis, and solution development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities … Multi-channel contact centre and workforce management Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media. Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies. Collaborate with stakeholders and technical teams to ensure CRM, workforce management (WFM), call recording, and automation tools align with business More ❯

skills with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … support decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯

with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯

with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯

the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable criteria Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable criteria Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯

the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable criteria Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable criteria Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯

job design, surveys, data analytics, assisting managers and team members etc.) boosting Business Transformation (organization, operating model, digitalization and innovation, operational practices) and fueling SITA’s sustainable growth trajectory. Workforce Management Assist in managing workforce operations to ensure optimal staffing levels and resource allocation. Talent Development & Retention Support initiatives that help identify, develop, and retain top talent across the organization. More ❯

Senior Workforce Management & Capacity Planning Analyst Barclays Northampton, England, United Kingdom Join or sign in to find your next job Join to apply for the Senior Workforce Management & Capacity Planning Analyst role at Barclays Senior Workforce Management & Capacity Planning Analyst Barclays Northampton, England, United Kingdom 5 days ago Be among the first 25 applicants Join to apply for the Senior … Workforce Management & Capacity Planning Analyst role at Barclays Join us as a Senior Workforce Management and Capacity Planning Analyst, where you will be an integral part of our workforce management team. Your role will involve forecasting, capacity planning, recruitment, and optimisation management. You will engage with senior stakeholders, including operational leaders, performance teams, finance partners, and business management, to optimise … our workforce management toolkit and drive excellent outcomes for colleagues and customers. Key experience required includes: Optimisation and capacity planning Workforce Management (WFM) management and toolkits Workforce forecast methodologies Stakeholder management Influencing skills Analytical skills Additional valued skills include: Communication skills Organisation Problem solving This role may be based in Northampton, Glasgow, Liverpool, or Manchester. Purpose of the role: To More ❯

SAP, ERP, S/4 HANA, Cloud Next Ventures are currently executing a search for a Certified UKG Pro Consultant with expertise in UKG Pro (formerly UltiPro) and UKG Workforce Management solutions. The ideal candidate will have strong functional and technical knowledge of UKG Pro, including HR, Payroll, Time & Attendance, Benefits, and Talent Management. This role requires deep experience in … execute full lifecycle UKG Pro implementations, upgrades, and optimizations. Configure UKG Pro HR, Payroll, Benefits, Time & Attendance, Talent Acquisition, Compensation, and Performance modules. Ensure compliance with local payroll and workforce management regulations (UK, US, Canada, etc.). Design and optimize HR & Payroll workflows, employee self-service (ESS), and manager self-service (MSS) functionalities. Assist with data migration, system validation, and … external payroll/tax platforms. Support reporting and analytics using UKG BI, Cognos, and custom dashboards. Business Process Optimization: Work closely with HR, payroll, and IT teams to improve workforce management, payroll processing, and compliance. Identify gaps, inefficiencies, and automation opportunities within the UKG environment. Ensure compliance with data privacy, payroll regulations, and labor laws. Training & Support: Conduct user training More ❯

oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯

team, ensuring they are aligned with both current system optimisation and the readiness and implementation goals for the future solution. Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex and dynamic environment. Knowledge of the … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement methodologies (e.g., PROSCI Lean, Six Sigma). More ❯

Collaborate with the Data Manager and Invoicing Manager to ensure all reports are timely, clean, and aligned with financial data. System Oversight & Governance Oversee planning and data systems (e.g., workforce management, access control, screening tools). Maintain and improve data governance protocols to ensure accuracy, consistency, and audit-readiness. Drive automation, standardisation, and continual improvement across all planning and data … a high-performing team. Strong understanding of workforce planning and capacity management. High proficiency in Microsoft Excel and data visualisation tools (e.g., Power BI, Tableau). Experience working with workforce management software and time & attendance platforms. Excellent attention to detail, organisational skills, and ability to work to tight deadlines. Strong communication and stakeholder management capabilities. Minimum of five years continuous More ❯

proactive approach to career development and growth Proven experience in project management: Skills to structure, lead and manage complex projects to achieve operational objectives, specifically in the areas of workforce management and multichannel operations Consulting/audit skills for structuring, projecting a strategic approach and deploy in several countries Intercultural and cross-functional mindset: Skill to collaborate with teams and More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

ago Be among the first 25 applicants Direct message the job poster from Creo Invent Technical Recruiter @ Creo invent | Talent Acquisition Specialist | 5K+ Followers Configure and maintain UKG Pro WFM (formerly Kronos Dimensions) modules, including Timekeeping, Absence, Advanced Scheduling, and Analytics. Integrate and support Passport (www.passportcorp.com) application in conjunction with UKG Dimensions. This is a crew planning and scheduling software … Information Technology, Human Resources, or a related field. Proven hands-on experience with UKG Pro WFM (Kronos Dimensions), specifically in Timekeeping, Absence, Advanced Scheduling, and Analytics. Strong understanding of workforce management processes and solutions. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Experience with system integrations and … Job function Job function Consulting Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Creo Invent by 2x Sign in to set job alerts for “Workforce Management Analyst” roles. Workforce Intelligence & Business Analyst Manchester, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article More ❯

Direct message the job poster from Synchro Recruitment Consultant | UK, US, EU and Australia Talent Acquisition Specialist | IT Have You Thought of Relocating to Dubai? Workforce Management Manager – Relocate to Dubai! – Full Relocation Package Available We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real time performance … with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units. 5+ years of experience in Workforce Management in a managerial role Hands on experience with WFM tools such as Genesys, Nice, or Verint Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook) Extensive experience managing dialer operations … quality healthcare cover included Exceptional Lifestyle: Year round sunshine, world-class infrastructure, and career acceleration in a dynamic international city Location: Dubai, UAE Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at More ❯

Collaboration Partner with operations, recruitment, training, and finance teams to align labor resources with business objectives. Support onboarding and cross-training initiatives to improve workforce flexibility. Systems & Tools Utilize workforce management systems (WMS/WFM software) and data analytics tools to streamline scheduling and reporting. Lead or support automation and digital transformation initiatives related to workforce operations. Requirements: Bachelor’s … degree in Business, Logistics, Human Resources, or related field. 3+ years of experience in workforce management, preferably in logistics, warehousing, or manufacturing environments. Strong analytical and forecasting skills; proficiency in Excel and data visualization tools (e.g., Power BI, Tableau). Familiarity with workforce planning software (e.g., Kronos, Reflexis, Workday, Blue Yonder). Excellent communication, organizational, and problem-solving abilities. Ability … England, United Kingdom 6 days ago London, England, United Kingdom 6 days ago Senior/Lead Workforce Manager - Customer Operations London, England, United Kingdom 1 month ago Analyst - Operations (Workforce Management) London, England, United Kingdom 4 days ago Greater London, England, United Kingdom 2 weeks ago Weybridge, England, United Kingdom 6 days ago London, England, United Kingdom 3 weeks ago More ❯

re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We'd love to hear from you if you have Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯