2 of 2 Wireshark Jobs in Yorkshire

issues on the ticketing system. Provide support face-to-face, over the phone, through tickets and over email. Use troubleshooting tools like Wireshark, Ninja 1 RMM, Teams viewer and command prompt. Work on lots of network devices such as fitting routers, Wi-Fi ports, servers, patch management for cables ...

first-line support for internal users and external clients Troubleshoot hardware, software, and network issues using tools such as an RMM, Task Manager, and Wireshark Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base ...