1 to 25 of 170 1st Line Support Jobs in the UK

1st Line IT Desk Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in … is a fantastic opportunity for someone with a solid foundation in IT support who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . … mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly to non-technical users. Requirements Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred). Strong knowledge of Windows 10/11 , Microsoft Office 365 , and basic networking . More ❯

where we continually expand our expertise and nurture our talent with a focus on quality, innovation and growth. And due to this growth, we are now looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users … experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Senior 2nd Line IT Support Technician and based at our head office in Oxford, Woodstock, you will play a key role in providing support to a diverse group of approx. … users, responding to incidents and requests in line with company SLAs. Youll be part of a team that isthe first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. Youll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into More ❯

1st Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: £25,500 per annum + benefits Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park About us: BrightSkye are your friendly Glasgow based IT Support partner … cyber threats, and that your team can work productively and efficiently wherever and whenever they need to work Job Role: We are looking for a proactive and customer focused 1st Line IT Support Technician to join our growing IT team. This role is ideal for someone with a passion for technology and a desire to … related issues, you will play a key role in delivering technical assistance, resolving issues, and ensuring smooth day to day operations of all IT systems. Main Responsibilities: Provide first line support for hardware, software, and network-related issues via phone and ticketing system. Perform troubleshooting on desktops, laptops, mobile devices, printers, and peripheral equipment. Support More ❯

dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's … or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act as an escalation level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. Spend … one day per week acting as a First Line cover. What We're Looking For Proven experience in a similar role. Full UK driving license An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues. Strong knowledge of Desktop and Laptop hardware and be able More ❯

Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst ?to come and join our customer-driven, diligent, and collaborative team on a permanent basis. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care … technology that will truly make a difference What youll do Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing and resolving issues within our bespoke hardware and software products. This is the perfect opportunity if you are looking to break … the process and knowledge gained from training Identify and escalate clinical safety and information governance incidents appropriately Who Youll Be It is vital that you have experience in a 1st Line or Technical Support Analyst role. Whilst we will provide you with the right training and tools to ensure you are set for success, we More ❯

career in IT? Do you have experience in customer service but want to get your foot into a new industry? Are you fluent in Spanish and ready to support our customers with a first class service? ASK4 is always … looking for a Spanish speakingFirst Line Support Engineerto join our Internet Team over the Summer on a 4 month fixed-term contract. As a First Line Support Engineer at ASK4, you'll receive top-notch technical training to join our dynamic internet support team. You will be at the forefront … up and log in to our internet services. Logging calls/emails or live chats into the system and escalating to the second line when necessary. First Line diagnosis and resolution of technical faults. You will be the contact point for customer account administration. Work alongside a talented team of engineers, gaining insights and expertise to More ❯

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud … manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided. If you have a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will … include: Answering the technical line to support our clients as the first point of contact. Provide remote and telephone support for client networks and applications. Responsible for handling support of ticket requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software. Updating the help desk More ❯

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be … your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the networked and roaming associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in person, over … be successful in this role, you will need: Proven experience in a similar IT support role with end user facing responsibilities, ideally within a regulated environment. First line support experience or similar Previous experience of ticket logging systems and remote support tools. Strong knowledge of Microsoft products and operating system (Windows Server More ❯

IT team in Brighton as a First Line IT Support Technician, where youll play a vital role in keeping our technology running smoothly. From first-line support to hands-on installations and project work, youll be part of a collaborative and knowledgeable team that supports the entire business. Provide first-line support for hardware, software, and network issues, maintaining accurate helpdesk ticket records. Tackle second-line support issues where possible, escalating more complex problems to the wider IT team. Liaise with third-party suppliers for repairs and support, and manage stock levels of IT consumables. Install and configure hardware and software More ❯

Software Support (1st Line) Newcastle Upon Tyne £25,300 + Generous Holidays + Company Pension + Personalised Training + On the Job Training + Career Progression + TOIL + Great Work to Life Balance Are you someone from an IT Software Support background with experience in software, looking for your next opportunity to … service. In this role you would be the first point of contact for clients providing IT software support, IT troubleshooting along with great customer service. The ideal 1st Line Software Support would have come from an IT software background, confident in a dealing with clients over the phone and via email and be … support The Person : Experience or interest in IT software Good customer service and communication skills Wants career progression Keywords : Software Support, IT Support, 1st Line Support, Newcastle-Upon-Tyne, Software, Technical, Newcastle, Sunderland, Applications Support Reference : 19978 If you are interested in this role, click 'apply now More ❯

ROLE: 1st Line Support Engineer HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30 SALARY: £27,000 BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Clover Nook Site, Somercotes Eurocell are a stock market listed Plc and the market leader for uPVC products … to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote … locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine More ❯

Social network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider that offers tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The … company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth goals. They are offering an exciting opportunity for an experienced support engineer to join their growing team. In this role, you will uphold high standards of client service as they expand their delivery capabilities. Key Requirements: Reliable and self-driven … technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

you thrive on fixing issues first time round and love delivering top-notch support? Is your communication as sharp as your technical skills? If so, this First Line Support Engineer role could be your next big move! We're on the lookout for someone who’s ready to be the first point of contact … for our customers, confidently diagnosing and resolving technical issues with a smile. Does this sound like you? Keep reading as your next challenge starts here! As a First Line Support Engineer, your responsibilities will include... Responding to phone and email support requests, diagnosing technical problems. Providing 1st line support … Contribute to IT related projects. Following agreed process and procedures to ensure a smooth process and support. Maintenance of all IT service documentation. We are looking for a First Line Support Engineer with the following skills and experience... Experience working as a 1st Line Support engineer. Experience of remote access tools. More ❯

lookout for a new role? I’ve got an opportunity that could be of interest to you. A prestigious opportunity with a global multi-disciplinary design practice for a 1st Line Support Engineer to join our team. Based in our Manchester studio, 3 days a week, with the ability to qualify for UK SC Security … clearance is essential. Responsibilities include: Acting as the primary point of contact for global IT support Offering guidance from our knowledge base and attempting first-time fixes with staff Consistently hitting initial response targets for queries raised via our support channels Escalating tickets in a timely manner, ensuring SLA targets remain achievable Accurately recording all relevant More ❯

Monday – Friday 9:00-17:30 (flexible/hybrid working may be an option) We are seeking a 1st Line IT Support Engineer to join our existing team in the Manchester Studio. Working with and being supported by a dedicated Central Services team, you will gain exposure to multiple technologies whilst working on our in … house ITSM platform. About the role Duties and responsibilities Act as the primary point of contact for global BDP IT Support Offer guidance from our knowledgebase and attempt first time fixes with staff Contribute to our knowledgebase as solutions are discovered Consistently hit initial response targets to queries raised via our support channels Escalate tickets in More ❯

the job poster from Intec Select Tech Recruiter & Principal Account Manager at Intec Select Overview: An exciting opportunity has arisen to join an award-winning IT consultancy as a 1st Line Support Engineer. This client-facing role … is ideal for a proactive and customer-oriented individual who thrives in dynamic environments and enjoys solving technical problems across a variety of industries. As a Service Desk First Line Engineer, you will act as the first point of contact for clients, delivering technical support and troubleshooting assistance via phone, email, and chat. You'll play … SLAs and communicate clearly with end-users. Contribute to documentation and knowledge base articles. Collaborate with other IT teams to support seamless service delivery. Experience in a 1st Line Support or Service Desk role. Strong troubleshooting skills across Windows, macOS, hardware, and basic networking. Excellent communication and customer service skills. Familiarity with ticketing More ❯

Social network you want to login/join with: You will work within the Service Management team, providing support to over 2500 employees. We are looking for someone who can demonstrate experience of working in a service desk or technical support environment. As a successful and growing organisation, our employees are often very technically skilled, and … and accuracy, ensures that activities and tasks are handled correctly and completed on time. A team player and communicator who engages peers to drive for continuous improvement As a 1st Line IT Support Technician in BJSS, we are looking for someone who has attained a Level 3 IT apprenticeship/qualification or has similar experience. … need to learn to recognise when to provide assistance and when to escalate problems in the most efficient manner. The IT team has 5 core teams: Service Management – provide 1st line support, device deployment and collection, fulfil all standard service requests for hardware/software. Infrastructure – provide support and implement core infrastructure and More ❯

Position: First Line Support/Junior Support Analyst Location: Guildford Salary: £27,000 - £28,000 Job Type: Full-time (Office-based) The Role Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We’re currently recruiting for a First Line Support/Junior Application Support Analyst to join an in-house IT team based in Guildford. This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of contact for internal IT queries and gain hands-on experience … with bespoke applications, hardware support, and vendor coordination. Benefits Include: Bonus scheme Salary sacrifice electric car scheme Company pension Private medical insurance Group life cover Annual salary reviews Flu jabs Volunteer days Social events and birthday leave Support for skills development Charity engagement and referral programme Key Responsibilities: Provide first-line technical support More ❯

Do you want to work for a leading Microsoft and Cisco Partner? Our client are looking for MULTIPLE 1st Line Support Engineers who want to begin or excel their career working for a Managed Service Provider with excellent progression and training opportunities. If you are interested in this opportunity and want to learn more, we … of tickets raised by customers. Answer calls in a timely manor from customers calling into the service desk. Assign tickets to other technology queues for 2nd and 3rd line engineers. Troubleshoot and resolution of incidents and service requests that are raised with the service desk to ensure a high level of customer service is delivered. Assist server and … end to end ticket management to ensure customers are kept updated on the progress of their requests. Follow documented customer specific procedures. Classification and prioritisation of requests in-line with Incident and Service Request Management processes to ensure requests are dealt with effectively and efficiently. Strong attention to detail - the ability to achieve thoroughness and accuracy when accomplishing More ❯

We are looking for a First Line Support Specialist to join our client's growing 24/7 support team. This role will involve working on a 12-week rotating shift pattern and will require strong customer service and service desk experience. The ideal candidate should be ready to work nights and weekends and … with 3 months based in their Manchester office before transitioning to fully remote work during shifts. This role offers clear progression opportunities to advance into 2nd and 3rd line support, with comprehensive training and support provided. After completing an initial 3-month training period in Manchester, you'll have the opportunity to work remotely. … a 24/7 rotating shift pattern, providing both flexibility and variety in your work schedule. If you are interested inthis opportunity, we encourage you to apply! Responsibilities: Provide 1st line technical support, triaging issues, and escalating as needed. Monitor and manage alarms and alerts within systems like PRTG and Solarwinds for Avaya applications. Handle More ❯

you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: Act as the first point of contact for all technical support issues – triaging, troubleshooting, and escalating where needed. Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers. Carry out user admin tasks (e.g. adding/… in office, minimum 3). After that, fully remote during shifts – but you must be within commuting distance for training. Benefits: Clear career path into 2nd and 3rd line support – we promote from within. Hands-on training, 1:1 mentoring, and access to a growing knowledge base. Remote shift work after initial training period. Access to More ❯

Join a not-for-profit organisation and play a key role in delivering and managing IT support... 1st Line Support Team Lead £35,000 – 40,000 Hybrid – 3 days a week in office near Chandlers Ford Your new company... This large housing association do more than just build houses. They invest heavily into local communities … and wellness plans, generous parental and family leave, discounts across 100s of retail brands and lots more. Your new role... You’ll be supporting, managing and inspiring a fantastic 1st line team to deliver excellent service to colleagues across the business. Technical knowledge is key and you’ll be a key point of escalation for any complex … and will continuously look for ways to improve service and support functions. About you... Some skills and experience you’ll bring to the role: Excellent experience in 1st line support. Strong leadership/management skills and experience and the ability to mentor and guide junior colleagues. Technical knowledge across IT hardware, software and communications. A More ❯

Job Title: 1st Line Support technician Location: Crosshills, BD20 8TA Salary: £25,000 starting salary though with a review after probation and a review annually Position: Permanent Full/Part time (Flexible Hours available) The company are currently looking for a 1st Line Support technician to join their small but … VOIP. Experience with basic hardware, software, and networking is essential. Experience with any additional platforms would be advantageous. Day to day duties will involve answering the phone/support emails and dealing the support issues and logging them into a helpdesk system. Therefore, being organised and being able to prioritize work load is a must. Site … your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st More ❯

1st line support engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real More ❯

services that will keep your costs down and significantly improve your systems. Job Description: Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport. Role Summary: We are a small, close-knit … a mix of individuals with a passion for IT and we always provide immense support to our apprentices and technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases … a first-time fix focus, working on your initiative to resolve issues for clients and escalating issues where necessary. The key tasks include: Taking, analysing and resolving all first line support calls from clients. Entering and ensuring that correct information on the call and resolutions is in the Company Helpdesk system. Control of our system monitoring More ❯