3 Permanent 1st Line Support Jobs in South Wales

Exellent opportunity to grow your IT skills - Bridgend - Hybrid working 3 days p/week onsite in Bridgend 1st Line Support role - £23 - £26k & benefits & training Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 1st Line … SLAs and offering industry leading support. Key Duties/Responsibilities will include: Maintain an impeccable level of customer service and interaction for all support queries. Adhere to all Service management, security … and quality management principles. Update support queries with comprehensive notes and time throughout your working day. Update/manage customer documentation. Provide 1st Tier technical support, answering inbound support queries and returning calls to customers and other parties. Must Have: At least more »

First Line IT Support Engineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous … benefits package. £23,000 Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate … and handover tickets when required. Provide regular and relevant updates to customers throughout the support process. Requirements Previous MSP Experience - Essential Driving License - Essential Right to work in the UK - Essential Minimum 1 year IT Support Experience IT Support Technician Skill Sets Previous Experience more »

Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our … range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff. Responsibilities Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat more »