90 1st Line Support Jobs

1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging … hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user … an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots more »

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you have … evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are looking for 1st Line IT support candidates to help with all of their clients on all technical issues that come in by either … times ranging from 7am & 9pm. You will also be required to work 1 weekend in 6 (potentially less depending on workload). JOB SPECIFICATION: 1st Line IT Support The role sits within a very large IT service desk where you will be responsible for the more »

Ammanford IT First Line Support Up to £25,500 Full Time, Permanent My client based in Ammanford are seeking an I.T First Line Support to join their well-established successful business in the manufacturing industry. The primary responsibility of this role is … to provide frontline technical support to end … users, resolving IT-related issues and inquiries in a timely and professional manner. What you will require to be successful: Previous experience in a 1st line support role Ability to work in a fast paced environment Good attention to detail & excellent problem-solving skills Experience more »

Ammanford IT First Line Support Up to £25,500 Full Time, Permanent My client based in Ammanford are seeking an I.T First Line Support to join their well-established successful business in the manufacturing industry. The primary responsibility of this role is … to provide frontline technical support to end … users, resolving IT-related issues and inquiries in a timely and professional manner. What you will require to be successful: Previous experience in a 1st line support role Ability to work in a fast paced environment Good attention to detail & excellent problem-solving skills Experience more »

1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to … Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an … onsite response.. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked more »

Helpdesk Technical Support Technician | 1 st Line Our client is a market leader in the development, manufacture and supply of advanced POS Products and industrial weigh labelling equipment into the worlds food processing industries and major retailers.They are a solutions provider to the major retail industry … used by many of the worlds leading global food processing and distribution companies. Working alongside both the retail & industrial teams to provide first line technical support to both our customers and field engineers. We are looking for someone with energy and enthusiasm who likes working with … are assigned and escalated where necessary to the relevant support teams. Accurate data collection on the call handling database system. Provide first line support for both software and Hardware calls. Monitoring engineers in respect of call, location and status. Maintain the installation diary for more »

Berry Recruitment are NOW hiring for a 1st Line IT Support for a manufacturing organisation based in Witney, this role will be providing 1st line support services to the site in Witney, the factory in Leeds and their sister company … based in Portsmouth. Working under the leadership of the IT manager you will be the 1st line IT support contact handling and recording issues as they arise from internal staff as well as external support companies. This is an exciting new opportunity for … email retention and contact management. ERP system control - working alongside Group colleagues to perform tasks including, account creation and maintenance; handling and resolving first line support issues with the system relating to printing, scanners, and user daily tasks. Hardware management, supporting the repair and maintenance of more »

1st Line Support Technician - Edinburgh on-site An IT powerhouse emerged to serve small and medium-sized businesses with top-notch support. Understanding the budget constraints of smaller ventures, they provide cost-effective solutions without compromising quality or service and are looking to add another … 1st Line Support Technician to their ranks. From humble beginnings, the company has grown to over a dozen skilled engineers across 1st, 2nd, 3rd, and Vendor support expertise; spanning from single PCs to complex corporate systems, ensuring seamless operation and intuitive functionality. … Clients trust their advice, rooted in attested best practices, for scalable solutions - could you be their next 1st Line Support Technician ? Benefits As well as offering a competitive salary of up to £24,500, dependingon your level of experience, added benefits are also offered in more »

i am recruiting a 1st Line IT Support Technician for my prestigious customer based near Chippenham. This role attracts a salaqry of £25'000pa plus a bonus and a really attractive Benefits package. This is a fantastic opportunity for a motivated 1 st Line Technician professional with an aptitude for problem solving IT issues and excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering … you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1 st line support to End Users based both on and off site this will involve driving therefore a more »

Junior/Trainee Help Desk First Line Technical Support Analyst/Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer YES … in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line Technical Support Analyst/Service Desk Engineer who has an interest in developing an IT career with excellent customer service and communication … services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line Technical Support Analyst/Service Desk Engineer you will provide a single point of contact for customers incidents and enquiries. As the more »

1st Line Customer Support Bury St Edmunds (onsite) Up to £25,000 per annum A leading software company is looking for a passionate 1st Line Application Support Engineer to join their team. You will be responsible for being the 1st point of contact to all end users, including logging cases and reports. Responsibilities: 1st Line Support- logging service incident requests Upgrades/Installations/Troubleshooting of bespoke software Escalating issues to Customer Support Manager Assist Support Team with day-to … day duties Working hours: Monday- Friday 9am-5pm. This position would be the great next step for a Junior Support Engineer looking to progress in their career and gain further experience within different industries. Interviews will be taking place from Monday 8th April. In Technology Group Ltd is more »

IT Support Technician - 1St Line This vacancy presents a great opportunity for the right candidate to join a dynamic, close-knit team of Engineers in an ever-growing company, looking to add to their team after a new contract win. £22,000 - £25,000 Salary … Office Based Full time, permanent. Monday - Friday/37.5 Hour Week H IT Support Technician Overview Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and … repairs to client specification. Monitor client services so all systems are working as expected. Provide regular and relevant updates to customers throughout the support process. IT Support Technician Benefits Up to £25,000 Salary Be part of a growing company with an established client base. more »

An established client of ours in the professional services sector are looking for a 1st Line Support Technician to join their internal IT department, on a permanent basis. Joining a team of 4 others and reporting to the Head of IT, the successful candidate will … starters and leavers, setting up new equipment. Troubleshooting hardware and printers. Installing and imaging software. Skills/Experience required: Previous experience in a similar 1st line support role. Knowledge of Windows 10/11 Understanding of Microsoft Exchange, InTune, 365 Awareness of LAN/WAN … to explain technical terms to non-technical users - with a polite and patient approach. This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for more »

1st Line Support Technician £20,000-£24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years … queries * Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace more »

Role - 1st Line Support Department - Applications and customer support Salary - £25,000 - depending on experience Location - Bury St Edmonds Be part of our vibrant team as a First Line Application Support Specialist! This role offers an exhilarating opportunity to … deliver top-tier support for our cutting-edge products to our esteemed partners and users. While previous experience in a similar role is advantageous, don't worry - we'll provide comprehensive training to ensure you're ready to hit the ground running! As a pivotal member of our … support function, you'll be at the forefront of our interactions with partners, end users, customers, and suppliers. Your role will involve swiftly logging cases, following prioritization models, generating and sharing reports, and orchestrating resources effectively. Key Responsibilities: * Swiftly log service requests, incidents, and RFCs, ensuring everyone involved more »