1st Line Support Analyst Jobs in County Antrim

1 to 1 of 1 1st Line Support Analyst Jobs in County Antrim

Customer Support Specialist, Service Desk Analyst, 1st Line Support

belfast, antrim, United Kingdom
Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk … Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support … you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that more »
1st Line Support Analyst
County Antrim
25th Percentile
75th Percentile