3 of 3 Permanent 2nd Line Support Jobs in Northern Ireland

to be partnering exclusively with a Top 100 Company that is seeking to build out their on-site IT Team by adding a Second Line Support Engineer to the team. This is a very hands-on role for someone eager to grow and develop their skills … in new technology. Key Responsibilities Deliver on-site, specialised 2nd line technical support and desktop and audio-visual hardware management. Serve as a representative of the IT department, providing professional and efficient service to colleagues. Act as a primary contact for technical issues, ensuring timely … incident resolution. Liaise with third-party vendors for technical support and asset management. Meet service level agreements (SLAs) effectively. Follow company processes, including change and problem management. Maintain comprehensive documentation in line with updates and maintenance activities. Stay informed on current technology developments. Be available for more »

MCS Group is delighted to be recruiting for a 2nd Line Service Desk Analyst to join our market-leading manufacturing client in County Antrim. This is an excellent opportunity to be involved with a well-established, highly successful manufacturing business bringing best-in-class solutions and products … to the market. This business has been rapidly expanding their IT Team and this addition to the team will support the release of a brand new service desk for the wider business. The role: Provide comprehensive technical support, covering software, hardware, and general ICT infrastructure. Efficiently … processes. This involves creating forms, tasks, and reports to drive continuous improvements throughout the organisation. Requirements: 3+ years of experience in a Desktop Support Engineer or similar role. Proficiency in Microsoft Office 365 platform and applications. Proficiency and experience support AD. The Package: Competitive salary based more »

/Windows 10 Experience Completing tickets using ServiceNow (Windows 7/10, Office 365, Teams VPN’s, BYOD, OneNote) Is willing to learn support of bespoke hardware/software used on customer sites If you are available and interested in this role, please apply today more »