2nd/3rd Line Support Jobs in London

5 of 5 2nd/3rd Line Support Jobs in London

2nd/3rd Line IT Support - MSP

London, South East, England, United Kingdom
In Technology Group Limited
Role: Level 2 / 3 IT Engineer - MSP IT Sector Salary: £45,000 Location: Central London We are currently representing a leading Managed Service Provider (MSP) deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we're trusted by businesses across industries to provide proactive, secure, and innovative support. We … re seeking a Level 2 / 3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact. Why Join us? Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to … delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies. Key Responsibilities Support & Troubleshooting Deliver advanced Level 2 / 3 support across hardware, software, networks, and firewalls. Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments. Configure and maintain SonicWall firewalls More ❯
Employment Type: Full-Time
Salary: £35,000 - £45,000 per annum
Posted:

Infrastructure Engineer (Contract) | 1st, 2nd, and 3rd-line support | Azure - McCabe & Barton

London, England, United Kingdom
Jobs via eFinancialCareers
Infrastructure Engineer (Contract) | 1st, 2nd, and 3rd-line support | Azure Company: McCabe & Barton Location: London, United Kingdom Posted: 3 days ago Type: Hybrid Job Contract Salary: 500 Overview We are seeking an experienced Senior Infrastructure Engineer for a 12-month contract role with our global financial services client. The ideal candidate will … have extensive knowledge of on-premises infrastructure, networking, and global network architectures. Key Responsibilities Manage and maintain on-premises infrastructure and network systems Provide 1st, 2nd, and 3rd-line infrastructure and end-user support for staff in UK, Asia, and European regions Administer and troubleshoot Cisco networking equipment and small global networks … to work under pressure Technologies Hardware: Desktops, Laptops, iPads, iPhones, Telephony systems, Video Conferencing equipment, Printers, Copiers Networking: Cisco switches, Firewalls, On-premises Wi-Fi systems Software: Windows 10 / 11, iOS, Office 365 (Web, Desktop & Mobile), Microsoft Teams, SharePoint, OneDrive Infrastructure: Active Directory, VMware, ITSM tools (e.g., EasyVista or similar), Remote support tools The successful candidate More ❯
Posted:

IT Support Engineer - 3rd Line - 2nd Line Support

Hampton Court, Greater London, United Kingdom
Hybrid / WFH Options
Mackenzie Jones IT
- 2nd Line Support - Circa £36k + Benefits Package. Onsite. Hampton Court, Greater London. Permanent. Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be Eligible to work in the UK. Leading School is seeking to … Support Engineer - 3 to 4 years’ experience. Microsoft 365 Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A / P, LAN / WAN, TCP / IP, DNS, VLAN, VPN - 2nd Line Support / Desirable to have Ubiquity or Cisco … Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software support - installation, configuration & deployment. Media Audio / Visual devices - i.e., Projectors & Interactive Displays etc. Security - Firewall, AV, Web Filters & Security Policies. VOIP Comms or Telephony support. Desirable Experience - Apple MDM solutions - iPads, iPhones. ITIL Framework knowledge. Managing small IT Projects. Leading More ❯
Employment Type: Permanent
Salary: £36000/annum £36k + Benefits Package
Posted:

2nd/3rd Line IT Support - MSP

City of London, London, United Kingdom
In Technology Group
Role: Level 2 / 3 IT Engineer - MSP IT Sector Salary: £45,000 Location: Central London We are currently representing a leading Managed Service Provider (MSP) deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we're trusted by businesses across industries to provide proactive, secure, and innovative support. We … re seeking a Level 2 / 3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact. Why Join us? Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to … delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies. Key Responsibilities Support & Troubleshooting Deliver advanced Level 2 / 3 support across hardware, software, networks, and firewalls. Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments. Configure and maintain SonicWall firewalls More ❯
Employment Type: Permanent
Salary: £35000 - £45000/annum
Posted:

Application Support Analyst with 2nd and 3rd Line

London, United Kingdom
Jas Gujral
to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application / system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables … Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems / applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled … aspects of the role and associated processes Responsible for the development and maintenance of the Corp data warehouse Run reports and conduct analysis in-line with Business / Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
2nd/3rd Line Support
London
10th Percentile
£37,500
25th Percentile
£37,938
Median
£46,500
75th Percentile
£70,625
90th Percentile
£76,250