17 Permanent 2nd Line Engineer Jobs in the South West

Position The position of 2nd Line IT Support Engineer will be welcomed into a positive team environment, based from our head office in Lacock, Chippenham, Wiltshire with flexible working from home available. You will be an outstanding 2nd Line IT Support Engineer … welcoming, dynamic company offering a great culture and the chance to build a successful career. Main Duties Provide ongoing support to the 1st Line Team to help upskill and improve knowledge Ensure all knowledge base documentation is accurate and up to date To support and maintain Microsoft Server …/Desktops and Azure Cloud environments Resolve customer issues within the agreed SLAs Escalate issues to the 3rd Line Support Team where necessary Undertake IT project work as instructed by the Projects Team Comply with all relevant legislative and legal requirements, including industry regulations Essential Skills & Experience Exceptional more »

Job Description Role & Responsibilities As a Technical Engineer/2nd Line Support , you will be responsible for providing technical assistance and support to internal users and clients in resolving complex IT issues. Travel to various sites in your region, working closely with other IT teams … to provide quality 2nd line IT support. Maintain and update IT inventory, including hardware, software licenses, and equipment documentation. Technical Engineer will be providing a high level of customer service and offering a varied range of IT Support to both technical and non-technical customers … and staff. Skills & Qualifications 2nd Line Support 1Year+. Hardware or Software experience (Preferably both) Attention to Detail Benefits Competitive Salary On site training. Progression within the company. more »

Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing more »

JOB TITLE: 2nd Line Support Engineer SALARY: £26,000 - £32,400 BENEFITS: 32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme + More LOCATION: Exeter/Hybrid (3 days in 2 days at home) Our client is looking for a 2nd Line Support Engineer to join an existing team of engineers. As a 2nd Line Engineer, you should be a good communicator who is friendly, patient, and happy engaging with customers of all levels while demonstrating professionalism. This is combined with a strong … technical background and knowledge necessary for the delivery of 1st to 2nd Line support. JOB SPECIFICATION: 2nd Line Support Engineer You will prioritise and manage workload effectivity, ensuring customer satisfaction and meeting Service Level Agreements as well as meeting individual and team more »

Experienced Second Line IT Network Engineer required for a global manufacturing company at their Plymouth based site. Reporting to the Head of IT, the successful candidate will provide a lead function in our clients global program to standardise IT security and infrastructure and will be required … to lead and support two First Line Network Engineers in providing professional boots on the ground sup... more »

2nd Line Engineer – Azure, M365, AVD – Hybrid/Bristol - £27,000 - £32,000 My client is a superb solutions and Services provider. They’re in fast-growth mode after successful startup and a massive part of that is their amazing Managed Services team which excel … environments to ensure high availability and optimal performance. Please do reach out to me on 0203 002 8420 or email me on craig.mcintyre@infraview.co.uk 2nd Line Engineer – Azure, M365, AVD – Hybrid/Bristol more »

Opportunity for an experienced 2nd Line Helpdesk Engineer for a leading Bristol based IT Managed Service Provider. Bristol IT MSP Southwest Client base upto £30k 23 Days holidays + Bank Mon - Fri 0900 - 1730, plus a late shift every 3 weeks of 1330pm - 10pm- which … can be worked remotely. Looking at appoint ASAP Providing 2nd line IT Support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. As a Helpdesk Engineer you must have strong customer service and more »

Experienced Second Line IT Network Engineer required for a global manufacturing company at their Plymouth based site. Reporting to the Head of IT, the successful candidate will provide a lead function in our clients global program to standardise IT security and infrastructure and will be required … to lead and support two First Line Network Engineers in providing professional boots on the ground support for both local users whilst supporting the business at the other UK sites. Candidates who apply for this position must have the immediate right to work in the UK. Key Responsibilities … all times. Evaluate, suggest and implement new policies or procedures as the need arises. Quickly identifying when to escalate issues assigned to 1 st , 2nd line support to a more senior team member to ensure our customers receive the fastest possible service for their needs. Evaluate existing more »

A fantastic opportunity has arisen for an enthusiastic 2nd line support engineer to join a forward-thinking Managed Service Provider, based in Bristol. Salary - £30,000 - £34,000 Job type - Permanent Working Hours - Mon - Fri The key purpose of a 2nd Line Support Engineer: To provide 2nd Line Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the … internal knowledge base with issue resolution details. As a 2nd Line/Technical support engineer, you will have the following skills/experience to be considered. Experience working as 2nd Line Technical Support Engineer or similar. Good communication, documentation, and more »

2nd Line Engineers, have you considered a career in Defence? This is an area that can offer you variety, strong team work, an environment that is challenging and refreshing and opportunities to climb that career ladder! If you have 1st Line experience and are stuck … development opportunities. Office based in Salisbury You do need to be eligible for SC and DV Clearance. What you'll be doing: First-line and Second-line software and hardware support (PCs, laptops, peripherals, printers) Build, configure and troubleshoot desktop and laptop systems Incident requests, internal more »

2nd line Support Engineer Microsoft Stack/Azure Circa £30k Bristol/Portishead - Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support you will be handling escalations from the 1st Line Team and actively monitoring infrastructure through a variety of products. This team operate on a hybrid basis working both at home and in the office. You shall gain exposure … to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2nd line support experience Microsoft Stack - Azure/SharePoint Active Directory A positive mindset and a willingness to learn. Network Support What we more »

Are you an experienced 2nd Line Support Engineer yearning for an opportunity to take your skills to the next level? Perhaps your learning capabilities and career prospects seem stagnant in your current company? Do you possess key qualities that distinguishes exceptional customer service in the … and remote working options Modern office environment that promotes enjoyment and productivity A collaborative, team-oriented culture where everyone strives for excellence! The Role: 2nd Line Infrastructure Support Engineer Leo Recruitment is hiring for an esteemed and award-winning Microsoft Gold Partner located in Dorset … expanding your skills through professional training and development plans. To Be Successful: You will need to have strong hands-on technical experience in a 2nd Line Support role (minimum). You'll need to have a background working on a service desk within an MSP/IT more »

2nd Line Service Desk Engineer Chippenham/Hybrid - 3 days per week in office Up to £30,000 + Private Medical Insurance + Life Insurance + Training & Certifications + Pension + Progression + Free Parking on Site Excellent opportunity for a 2nd line … to recruit highly motivated engineers to work with cutting edge technologies and provide quality infrastructure services. In this role you will provide customer facing 2nd line support providing firewall and server configuration, troubleshooting and infrastructure monitoring and maintenance. You will use Office 365 and Active Directory in … day duties display further technical skills with WAN and LAN connectivity and TCP/IP. The ideal candidate will be experienced in on site 2nd line support and incident management. You need to be confident with Office 365 and Active Directory and be commutable to Chippenham more »

We are looking for an enthusiastic IT Support Engineer to join our friendly IT team providing on site and remote IT Support to our business in the UK and Ireland. The role is based at our Bristol office. You'll be supporting colleagues when they encounter challenges with more »

1st/2nd Line Engineer Salary : Up to £30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service … Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities Ensure IT issues raised … , Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton more »

Role: 1st or 2nd Line Engineer Location: Bristol Salary: £20,000 - £30,000 This is a fantastic opportunity for any MSP Engineers in Bristol. You will have the chance to work on Projects, Cyber Sercurity and Networking Infarstructure. This is for a MSP in the more »

We are seeking an experienced 2nd to 3rd Line Engineer to join the IT Support team of our client. The role supports our IT operations spanning across UK/South Africa and Australia. The immediate requirement of the role is to support our UK based more »