3 2nd Line Support Jobs in Norfolk

Job Title: 2nd line support engineer Location: Great Yarmouth Salary: Up to £32,000 per annum We are excited to be working with an MSP to source a 2nd line support engineer to join their expanding team. The company operated … to their clients, delivering cyber security, IT Support, VOIP and cloud support. Role Overview: This role will be operating at a 2nd line support level, responding to allocated tickets. You will be working directly with the customer, so outstanding customer support … The company prides itself on the outstanding delivery of its services, and it is essential you maintain this with their clients. Role Responsibilities: Deliver 2nd line support in this client-facing role Assist and cover the 1st line team when required Upskill junior more »

Job title: 2nd Line Support Technician Salary: up to £36k + Bonuses Location : Wymondham My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone more »

On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician. Having recently entered an exciting phase of growth this is a brilliant time to be joining the business. … Escalate complex technical issues to the appropriate internal teams, following established protocols and ensuring timely resolution. Collaborate with other members of the technical support team to share knowledge, best practices, and contribute to the continuous improvement of the support processes. Ensure high levels of customer satisfaction … Knowledge of firewalls and IP based networks. Strong problem-solving abilities, with a logical and systematic approach to issue resolution. Experience with remote support tools and ticketing systems is highly desirable. Ability to work independently and efficiently manage multiple priorities in a fast-paced environment. Employee Benefits: Great more »