3 3rd Line Engineer Jobs in Gloucestershire with Remote Work Options

Our client is a well established MSP based in Cheltenham who are looking for a 3rd Line IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture. As a … 3rd Line IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing … to continuous improvement initiatives. Key Responsibilities: Provide expert 3rd line support for complex technical issues across a range of technologies. Troubleshoot and resolve escalated incidents and problems efficiently, ensuring minimal disruption to clients. Implement and manage advanced IT solutions, including server, network, and cloud-based systems. Liaise more »

3rd Line IT Engineer Benefits: Competitive salary up to £40,000 plus an optional on-call allowance to boost earnings towards £50,000 Flexible hybrid working model 25 days of holiday plus bank holidays Enhanced family leave and life insurance coverage Comprehensive employee assistance program … including 24-hour GP access and physiotherapy Additional perks like mortgage advice, charity volunteering, and more Responsibilities: Manage 3rd line support tickets and update customers daily. Provide remote support through phone, email, and remote sessions. Act as an escalation point for the 2nd line team more »

who can work in their Gloucester office at least 2 days per week. What skills will you need 2-3 years+ experience as a 3rd Line/Field Engineer. Strong track record in delivering IT infrastructure projects with involvement across planning, installation, and documentation. Demonstrable experience working … day will be different but ultimately. This could include on-premise to cloud server migrations, network installations, and Information Security projects. Working in a 3rd line capacity, youll be identifying the root cause of issues and work with team members on complex issues and incidents. Youll be more »