3 3rd Line Support Technician Jobs in the UK

An IT Technician is required to provide and manage technical support to the wider office for a manufacturing company. The role involves resolving technical issues, maintaining hardware and software, and being comfortable leading the development of the IT Estate over time Client Details This is a … The company is highly respected within the industry and is well-known for its commitment to quality and customer service. Description Provide technical support to the office Resolve hardware and software issues promptly Maintain IT systems and networks Implement IT projects and initiatives Ensure the security of data … and network access Provide training and guidance to staff on IT systems Develop and implement IT policies and procedures Profile A successful IT Technician/Manager should have: A degree in computer science, IT or a related field Excellent knowledge of technical management and information analysis Proficient in more »

3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting … and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware more »

The Level 3 Helpdesk Technician is a senior technical support specialist responsible for providing advanced troubleshooting, problem resolution, and escalation support for complex IT issues. This position requires in-depth technical expertise, strong analytical skills, and the ability to lead and mentor junior members … of the helpdesk team. Key Responsibilities: Advanced Technical Support: Serve as the highest level of escalation for technical issues unresolved by Level 1 and Level 2 helpdesk technicians. Conduct in-depth analysis and diagnosis of complex IT problems related to systems, networks, applications, and infrastructure. Develop and implement … and manage escalated tickets, ensuring timely resolution and effective communication with stakeholders. Act as a liaison between the helpdesk team and other IT support groups (internal or external), including system administrators, network engineers, and software developers. Provide guidance, technical expertise, and mentorship to Level 1 and Level more »